Service & delivery manager
Há 7 dias
Decskill, founded in 2014 as an IT Consulting Company, places paramount importance on its greatest asset: its people. Our main mission is to deliver value through knowledge and talent, and we achieve this by fostering a culture of excellence and investing in the development and well-being of our people. With over 600 dedicated professionals and offices in Lisbon, Porto, Madrid, and Luxembourg, Decskill operates across three core areas: DECSKILL TALENT : We believe that our people are key to our success. Through Decskill Talent, we empower our team to embrace the digital transformation challenges of our clients. We collaborate with clients to drive innovation, ensuring project success and business growth. DECSKILL BOOST : Equipping our team with the latest tools and methodologies, we optimize Time-to-Market and deliver innovative solutions exceeding client expectations. DECSKILL CONNECT : Our team collaborates closely with clients to implement and manage IT infrastructures that generate long-term value. At Decskill, we believe that by nurturing and empowering our people to confront the challenges of digital transformation, we create value not only for our clients but also for our entire ecosystem, fostering a digital community dedicated to growth and progress. We are looking for an Service & Delivery Manager Responsabilities: Project management, technical initiatives, and services (order ticketing): Lead IT projects and manage services using Jira and Easy Vista, ensuring delivery within agreed deadlines and service levels (SLA). Collaboration with Technical Teams: Work closely with the Dev Ops/Platform Engineering team, ensuring that deliveries are made. Based on the above, the services to be contracted fall under the following. Requirements : Minimum of 5 years of experience in IT project and service management, using Jira, Easy Vista; Ability to lead and guide technical teams and solve complex problems efficiently. Proven ability to coordinate the delivery of technological solutions, ensuring quality, deadlines, and budgets. Strong ability to analyze systems and processes, including the ability to identify problems and apply effective technological solutions. Experience with different areas of the business and understanding of how IT supports business processes. Professional with background and technical proficiency in leading IT projects and services. Bachelor's degree in Computer Engineering or equivalent. Certification requirements Certifications in relevant areas will be considered an asset. Fluent Portuguese and English; Ability to communicate clearly and effectively with technical and business teams; Ability to motivate and lead teams collaboratively, managing conflicts and ensuring alignment with strategic objectives; Ability to work under pressure and proactively manage change and challenges; Sense of responsibility, organization, and autonomy; Willingness to learn. If you’re interested in this job, please send your CV to with reference “CA/Delivery Manager". Thank You
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Lisboa, Portugal Decskill Tempo inteiroDecskill, founded in 2014 as an IT Consulting Company, places paramount importance on its greatest asset: its people. Our main mission is to deliver value through knowledge and talent, and we achieve this by fostering a culture of excellence and investing in the development and well-being of our people. With over 600 dedicated professionals and offices in...
