Senior Travel Customer Advisor

2 semanas atrás

Lisboa, Portugal SpotOn TA Tempo inteiro

The Role: Senior Travel Customer Advisor – English Speaker Remote – Portugal *** This Job Opportunity is only offered for candidates living and eligible to work in Portugal. Salary: Kindly Share with us your salary expectations. Client: Travel Management Company. Remote – Portugal or Hybrid – Lisbon Job Description As a Senior Travel Customer Advisor, you will assist travelers with best-in-class personalized support and more. Detailed Duties and Responsibilities Build meaningful relationships across global teams. Solve issues with any travel or tech-related help they may require, ranging from standard platform queries to last-minute emergency travel situations. Meet and exceed KPIs.  Assist the travelers with best-in-class personalized support. Provide feedback to the product and engineering team necessary for product improvement. Stay up to date with the travel industry and platform knowledge to deliver unparalleled service and support the company's success. Ideal Profile: Targeted Qualifications Fluency in English Language, C1 level or Higher. A team player who thrives in collaborating, giving and receiving feedback and lifting others up. 10-weeks training fully remote. Required to join office team meetings several times per month. Metrics-driven as an indicator and motivator of success. Flexibility to work non-traditional shifts (early mornings, late evenings and weekends), as we scale our support organization. Previous experience working with GDS systems (Sabre, Amadeus, Galileo, Worldspan) is mandatory. Previous experience using GDS systems handling flights bookings, cancelations, refunds….etc – Mandatory requirement. Computer literate and confident using tools such as Gmail, Zendesk, Slack and Salesforce as well as our unique, in-house, travel customer service platform. Previous working experience in customer service roles, ideally covering travel and hotel segments. A skilled communicator who enjoys creating personalized verbal and written communication. Interpersonal Skills Communicative, Speak and/or write well and get your ideas across to others easily. Interpreter, Look at things and make sense of them, figure what is needed and how to fulfil it. Confident, Pleasant, Energetic, Helpful, Trustworthy Efficient, Perform tasks in the fastest and simplest ways that they can be done. Organized and punctual, put things in order so that they run smoothly and are always on time. Flexible, Can carry different responsibilities, sometimes with very little advanced notice. Listen, Listen/pay attention to what others are saying, without daydreaming or judging them. Precise, Make sure that things are done accurately, correctly, and exactly. Willingness to acquire new knowledge. Service Customers, be friendly patient, and polite with customers and try your best to service their needs/wants. Offer & Benefits Salary: Kindly Share with us your salary expectations. Remote – Portugal or Hybrid – Lisbon. Full eligibility to live & work is a must. Mental Health Support. Private Medical insurance. Shift Based. A global team committed to the company values. A dynamic work environment in a dynamically international company. What's on Offer? Opportunity within a company with a solid track record of performance Join a market leader within Hospitality A role that offers a breadth of learning opportunities

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