Product Owner Roadside Assistance

Há 3 dias

lisboa, Portugal TN Portugal Tempo inteiro

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Product Owner Roadside Assistance & Workflows, Lisbon

Client: SIXT

Location: Lisbon, Portugal

Job Category: Other

EU work permit required: Yes

Job Reference: 21ac50e57437

Job Views: 4

Posted: 21.02.2025

Expiry Date: 07.04.2025

Job Description:

At SIXT, we’re revolutionizing Customer Service with AI-driven solutions Our Customer Service Transformation team designs seamless, human-like digital interactions that enhance customer experiences worldwide.

As part of this innovative team, you’ll develop scalable conversational AI solutions that automate interactions across chat, voice and messaging platforms. Collaborate with Tech, Product and Data Scientist experts to create smart, intuitive virtual agents while leveraging NLP, NLU, and LLM technologies.

If you’re results-oriented, data-driven and ready to shape the future of digital Customer Service, join us and make an impact

YOUR ROLE AT SIXT

  • As the Product Owner for Roadside Assistance and Workflows you will play a key role in a large and technologically advanced omnichannel service ecosystem including Salesforce, Genesys, Cognigy, etc.
  • You will build a new level of customer-focused Roadside Assistance experience for our customers by automating workflows end-to-end, integrating with omnichannel tools, Conversational AI, touchpoints.
  • Ensure the best-in-class customer- and agent experience by designing and implementing seamless workflows, leveraging automation and cutting edge-technologies.
  • Lead the product implementation of Roadside Assistance automation, implementing an Agentic AI experience where feasible.
  • You define and drive KPIs while establishing an experimentation framework.

YOUR SKILLS MATTER

  • You have 5+ years of experience in digital product management, working in agile environments (Scrum/Kanban) and scaling product teams.
  • You excel at designing and optimizing complex multi-platform workflows; experience in automating customer service processes is a plus.
  • You are skilled in multi-cultural stakeholder management, collaborating across time zones, building consensus, and making strategic decisions.
  • You have strong analytical, conceptual, and strategic thinking skills, turning ambitious visions into reality and continuously improving product performance using KPIs.
  • You are pragmatic and results-driven, tackling challenges with a hands-on approach, inspiring teams, and fostering continuous learning and growth.

WHAT WE OFFER

  • Generous Time Off: Enjoy 28 days of vacation, an additional day off for your birthday, and 1 volunteer day per year.
  • Work-Life Balance & Flexibility: Benefit from a hybrid working model, flexible working hours, and no dress code.
  • Great Employee Benefits: Access discounts on SIXT rent, share, ride, and SIXT+, along with partner discounts.
  • Training & Development: Participate in training programs designed for your personal growth and development.
  • Health & Well-being: Private health insurance to support your well-being.
  • Additional Perks: Enjoy the Coverflex advantage system to enhance your employee experience.

About us:
We are a leading global mobility service provider with sales of €3.07 billion and around 9,000 employees worldwide. Our mobility platform ONE combines our products SIXT rent (car rental), SIXT share (car sharing), SIXT ride (cab, driver and chauffeur services), SIXT+ (car subscription) and gives our customers access to our fleet of 222,000 vehicles, the services of 1,500 cooperation partners and around 1.5 million drivers worldwide. Together with our franchise partners, we are present in more than 110 countries at 2,098 rental stations. At SIXT, a first-class customer experience and outstanding customer service are our top priorities. We focus on true entrepreneurship and long-term stability and align our corporate strategy with foresight. Want to take off with us and revolutionize the world of mobility? Apply now

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