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Position: Senior Travel Agent Location: Remote, Portugal or hybrid, Lisbon Employment type: Full-time Remuneration: Base salary DUTIES AND RESPONSIBILITIES Assist travelers with best-in-class personalized support Solve issues with any travel or tech related help they may require, ranging from standard platform queries to last-minute emergency travel situations Stay up to date with travel industry and platform knowledge to deliver unparalleled service and support the company's success Build meaningful relationships across global teams Provide feedback to product and engineering team necessary for product improvement Meet and exceed KPIs REQUIREMENTS Native/fluent in English (C1), both oral and written Previous working experience in customer service roles, ideally covering travel and hotel segments Previous experience working with GDS systems (Sabre, Amadeus, Galileo) is mandatory Metrics driven as an indicator and motivator of success A skilled communicator who enjoys creating personalized verbal and written communication A team player who thrives in collaborating, giving and receiving feedback and lifting others up Computer literate and confident using tools such as Gmail, Zendesk, Slack and Salesforce as well as the company's in-house travel customer service platform Flexibility to work non-traditional shifts (early mornings, late evenings and weekends), as the support organization scales Working schedule: Monday to Sunday, 07 AM – 10 PM, rotating schedules BENEFITS Excellent remuneration package based on experience, skills and performance Be part of a dynamic and creative team with a positive and friendly atmosphere Guidance and tools to reach your full potential Generous medical plans, dental, and vision benefits with premiums Paid parental and bereavement leave Subsidized commuter benefits Mental health support Connectivity stipends And many others
