Senior B2B Travel Agent

Há 6 dias

Portugal NexyaHR Tempo inteiro

Position: Senior Travel Agent

Location: Remote, Portugal or hybrid, Lisbon 

Employment type: Full-time

Remuneration: Base salary

DUTIES AND RESPONSIBILITIES

  • Assist travelers with best-in-class personalized support

  • Solve issues with any travel or tech related help they may require, ranging from standard platform queries to last-minute emergency travel situations

  • Stay up to date with travel industry and platform knowledge to deliver unparalleled service and support the company's success

  • Build meaningful relationships across global teams

  • Provide feedback to product and engineering team necessary for product improvement

  • Meet and exceed KPIs

REQUIREMENTS

  • Native/fluent in English (C1), both oral and written

  • Previous working experience in customer service roles, ideally covering travel and hotel segments

  • Previous experience working with GDS systems (Sabre, Amadeus, Galileo) is mandatory

  • Metrics driven as an indicator and motivator of success

  • A skilled communicator who enjoys creating personalized verbal and written communication

  • A team player who thrives in collaborating, giving and receiving feedback and lifting others up

  • Computer literate and confident using tools such as Gmail, Zendesk, Slack and Salesforce as well as the company's in-house travel customer service platform

  • Flexibility to work non-traditional shifts (early mornings, late evenings and weekends), as the support organization scales

  • Working schedule: Monday to Sunday, 07 AM – 10 PM, rotating schedules

BENEFITS

  • Excellent remuneration package based on experience, skills and performance

  • Be part of a dynamic and creative team with a positive and friendly atmosphere

  • Guidance and tools to reach your full potential

  • Generous medical plans, dental, and vision benefits with premiums

  • Paid parental and bereavement leave

  • Subsidized commuter benefits

  • Mental health support

  • Connectivity stipends

  • And many others

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