3292 Help Desk Technician

2 semanas atrás


Oeiras, Portugal Contact One Communications, Inc. Tempo inteiro

Required Security Clearance:NATO SECRET SCOPE OF WORKOperation of the ALE Help Desk The Contractor shall operate the ALE Help Desk as the primary interface for support requests, incidents, and changes. Support shall cover both end users (students, instructors, course developers, training coordinators, Academy staff) and the Academy Technical Capability (TeC) Team. All requests, regardless of channel (ticketing system, e-mail, IM, telephone, in-person), shall be logged and tracked consistently in the ALE ticketing system. The Following Activities And Tasks To Be Executed Operation of ALE Help Desk: All requests logged and tracked; written response provided within 30 minutes (either resolution or status update with assigned priority and prognosis); shift coverage maintained 07:00-17:00 CET. Ticket Escalation and Management: Tickets created and transferred across networks with zero data loss; escalation procedures followed correctly with full traceability. User



  • Oeiras, Portugal Contact One Communications, Inc. Tempo inteiro

    Help Desk Operations - End User Support - Iterative process using sprints **Required Security Clearance**: NATO SECRET **SCOPE OF WORK** Operation of the ALE Help Desk The Contractor shall operate the ALE Help Desk as the primary interface for support requests, incidents, and changes. Support shall cover both end users (students, instructors, course...

  • Help Desk Specialist

    2 semanas atrás


    Oeiras, Portugal wBrain Tempo inteiro

    Hybrid – Lisbon| Freelance / Technical Assistance| Security Clearance Required About the Role AtwBrain, we are seeking an experiencedHelp Desk Specialistto provide high-quality technical and user support for a large-scaleLearning Environment Platformused by an international organization. You'll act as the main point of contact for end-users, ensuring...

  • Help Desk Specialist

    1 semana atrás


    Oeiras, Lisboa, Portugal wBrain Tempo inteiro

    Hybrid – Lisbon| Freelance / Technical Assistance| Security Clearance RequiredAbout the RoleAtwBrain, we are seeking an experiencedHelp Desk Specialistto provide high-quality technical and user support for a large-scaleLearning Environment Platformused by an international organization.You'll act as the main point of contact for end-users, ensuring...

  • Technical Help Desk Support

    1 semana atrás


    Oeiras, Portugal Vector Synergy Tempo inteiro

    **Location**: Oeiras, Portugal **Security Clearance**: NATO Secret **Reference No**: RFQ 2024-0226 / Oeiras **Skills, knowledge, experience required**: - Experience in a help desk or technical support role, preferably with exposure to Learning Management Systems; - Ability to work independently and manage multiple tasks simultaneously; - Demonstrated...

  • IT Technician

    Há 7 horas


    Oeiras, Portugal GIGROUP Tempo inteiro

    **Tem conhecimentos de Informática?** O nosso cliente é uma conceituada multinacional de instalações, equipamento e redes informáticas e para fazer face ao crescimento da sua atividade em Portugal especificamente nas instalações de uma das maiores Companhias seguradoras, pretende admitir um** IT TECHNICIAN - HELPDESK INTERNO (M/F)** para regime...

  • Helpdesk Junior

    1 semana atrás


    Oeiras, Portugal Inetum Tempo inteiro

    1 week ago Be among the first 25 applicants Direct message the job poster from Inetum We are looking for a Helpdesk Junior to join our Inetum team. Main responsibilities: - Management of workstations and their applications Profile: - Previous experience (1 year) or a similar internship (helpdesk, servicesk, support) - Experience in supporting users -...


  • Oeiras, Portugal Spektrum Tempo inteiro

    Spektrum have a wide range of exciting opportunities in several global locations. We are always looking to add great new talent to our team and look forward to hearing from you. **Who we are supporting** The NATO Communication and Information Agency (NCIA) is responsible for providing secure and effective communications and information technology (IT)...

  • Helpdesk Technician

    Há 4 dias


    Oeiras, Portugal Spektrum Tempo inteiro

    Spektrum have a wide range of exciting opportunities in several global locations. We are always looking to add great new talent to our team and look forward to hearing from you. **Who we are supporting** The NATO Communication and Information Agency (NCIA) is responsible for providing secure and effective communications and information technology (IT)...

  • Helpdesk Technician

    1 dia atrás


    Oeiras, Portugal Spektrum Tempo inteiro

    Spektrum have a wide range of exciting opportunities in several global locations. We are always looking to add great new talent to our team and look forward to hearing from you. Spektrum supports apex purchasers (NATO, UN, EU, and National Government and Defence) and their Tier 1 supplier ecosystem with a wide range of specialist services. We provide our...


  • Oeiras, Portugal GardPass Consulting & Space Tempo inteiro

    Start date: Negotiable Clearance: NATO Secret or equivalent Location: Oeiras, Portugal Skills: Desirable qualifications and experience Proficiency in using diagnostic tools to troubleshoot technical issues A strong understanding of cybersecurity practices and protocols, ensuring the safety and privacy of user data Knowledge and experience of working with NCI...