Academy Help Desk Manager

Há 5 dias

Oeiras, Portugal GardPass Consulting & Space Tempo inteiro

Start date: Negotiable Clearance: NATO Secret or equivalent Location: Oeiras, Portugal Skills: Desirable qualifications and experience Proficiency in using diagnostic tools to troubleshoot technical issues A strong understanding of cybersecurity practices and protocols, ensuring the safety and privacy of user data Knowledge and experience of working with NCI Agency. Knowledge and experience of working with the NCI Academy. Knowledge and experience with agile implementation methodology. In possession of one or more industry certificates in System Administration (e.g., MCSA, CompTIA Server+), Networking (e.g., CCNA), and Modern Desktop Management (e.g., MD-100/MD-101). Experience working with ITSM ticketing system (or similar) Experience in provisioning, configuring and supporting collaboration meetings (Webex, Microsoft Teams etc.), including meeting scheduling and room integration plus on-site technical and rapid troubleshooting to ensure reliable meetings. Leadership and mentoring experience and skills Audio-Visual equipment support: Experience providing technical support for audio-visual equipment, ensuring smooth operation for meetings and auditorium events. Manage end-to-end AV support, including equipment setup, troubleshooting, and coordination for corporate meetings and large-scale events. Language Proficiency Level 3 English language skills according to NATO STANAG 6001: Listening (3); Speaking (2); Reading (3); and Writing (2) or according to Common European Framework of Reference for Language level B2-C1/Upper Intermediate-Advanced level). Login and apply | Register and apply |

  • 3292 Help Desk Technician

    2 semanas atrás

    Oeiras, Portugal Contact One Communications, Inc. Tempo inteiro

    Required Security Clearance:NATO SECRET SCOPE OF WORKOperation of the ALE Help Desk The Contractor shall operate the ALE Help Desk as the primary interface for support requests, incidents, and changes. Support shall cover both end users (students, instructors, course developers, training coordinators, Academy staff) and the Academy Technical Capability (TeC)...

  • 3292 Help Desk Technician

    Há 4 dias

    Oeiras, Portugal Contact One Communications, Inc. Tempo inteiro

    Help Desk Operations - End User Support - Iterative process using sprints **Required Security Clearance**: NATO SECRET **SCOPE OF WORK** Operation of the ALE Help Desk The Contractor shall operate the ALE Help Desk as the primary interface for support requests, incidents, and changes. Support shall cover both end users (students, instructors, course...

  • Help Desk Specialist

    2 semanas atrás

    Oeiras, Portugal wBrain Tempo inteiro

    Hybrid – Lisbon| Freelance / Technical Assistance| Security Clearance Required About the Role AtwBrain, we are seeking an experiencedHelp Desk Specialistto provide high-quality technical and user support for a large-scaleLearning Environment Platformused by an international organization. You'll act as the main point of contact for end-users, ensuring...

  • Help Desk Specialist

    1 semana atrás

    Oeiras, Lisboa, Portugal wBrain Tempo inteiro

    Hybrid – Lisbon| Freelance / Technical Assistance| Security Clearance RequiredAbout the RoleAtwBrain, we are seeking an experiencedHelp Desk Specialistto provide high-quality technical and user support for a large-scaleLearning Environment Platformused by an international organization.You'll act as the main point of contact for end-users, ensuring...

  • Technical Help Desk Support

    Há 5 dias

    Oeiras, Portugal Spektrum Tempo inteiro

    Spektrum have a wide range of exciting opportunities in several global locations. We are always looking to add great new talent to our team and look forward to hearing from you. **Who we are supporting** The NATO Communication and Information Agency (NCIA) is responsible for providing secure and effective communications and information technology (IT)...

  • Technical Help Desk Support

    Há 7 dias

    Oeiras, Portugal Vector Synergy Tempo inteiro

    **Location**: Oeiras, Portugal **Security Clearance**: NATO Secret **Reference No**: RFQ 2024-0226 / Oeiras **Skills, knowledge, experience required**: - Experience in a help desk or technical support role, preferably with exposure to Learning Management Systems; - Ability to work independently and manage multiple tasks simultaneously; - Demonstrated...

  • Assets and Configuration Manager for Academy

    Há 2 horas

    Oeiras, Portugal Vector Synergy Tempo inteiro

    **Location**: Oeiras, Portugal **Security Clearance**: NATO Secret **Reference No**: 2024-0184 / Oeiras **Introduction**: NATO Communications and Information Academy (NCI Academy) located in Portugal, Belgium, and the Netherlands reinforces NATO’s technological edge through excellence in Cyberspace learning. The NCI Academy has the Academy Learning...

  • Helpdesk Technician

    Há 4 dias

    Oeiras, Portugal Spektrum Tempo inteiro

    Spektrum have a wide range of exciting opportunities in several global locations. We are always looking to add great new talent to our team and look forward to hearing from you. **Who we are supporting** The NATO Communication and Information Agency (NCIA) is responsible for providing secure and effective communications and information technology (IT)...

  • Helpdesk Technician

    1 dia atrás

    Oeiras, Portugal Spektrum Tempo inteiro

    Spektrum have a wide range of exciting opportunities in several global locations. We are always looking to add great new talent to our team and look forward to hearing from you. Spektrum supports apex purchasers (NATO, UN, EU, and National Government and Defence) and their Tier 1 supplier ecosystem with a wide range of specialist services. We provide our...

  • Learning Data Manager

    Há 4 dias

    Oeiras, Portugal Spektrum Group Tempo inteiro

    Spektrum have a wide range of exciting opportunities in several global locations. We are always looking to add great new talent to our team and look forward to hearing from you. **Whom we are supporting** The NATO Communication and Information Agency (NCIA) is responsible for providing secure and effective communications and information technology (IT)...