Lead Product Manager, Conferencing

Lead Product Manager, Conferencing We're the world's leading data, insights, and consulting company; we shape the brands of tomorrow by better understanding people everywhere. About the job As Lead Product Manager, you will drive the evolution of Kantar's Video Conferencing Digital Workspace, ensuring seamless collaboration across global teams. Your work will directly impact how our colleagues connect, innovate, and deliver solutions to clients, positioning Kantar at the forefront of technological transformation. You'll be responsible for overseeing AV design, delivery, and operations, shaping user experiences and service quality. As an integral part of the Technology Division, you'll collaborate closely with service partners, operational leads, and technical teams, ensuring our digital workspace aligns with Kantar's ambitious vision for automation and product excellence. Your leadership will be vital to delivering impactful, future-ready solutions for both internal stakeholders and our clients worldwide What you'll be doing: Establish and strengthen partnershipswith key technology suppliers, manufacturers, and service partners, ensuring meeting room designs are current and industry-leading. Develop and implement the roadmapfor conferencing software, hardware, and infrastructure, with clear communication and alignment to Kantar's digital, sustainability, and customer-focused strategy. Oversee the design and successful deliveryof meeting rooms and collaboration technology for a major global real estate move, ensuring seamless implementation and user experience. Improve and streamline conferencing technology adoptionacross regions, simplifying demand, design, and deployment processes for maximum efficiency and user satisfaction. Manage the ongoing product lifecyclefor collaboration and conferencing solutions—including Microsoft Teams Rooms, digital signage, virtual/hybrid event platforms, and secondary environments—using robust governance frameworks. AV Support Ownership & Escalation Management: Own the end-to-end support strategy for the AV estate, ensuring reliable operation across all environments. Act as the primary escalation point for complex AV issues, coordinating with internal teams and external vendors to drive swift resolution. Enhance and consolidate global data and reportingfor conferencing services, enabling better decision making and continuous improvement. Champion customer experienceby proactively engaging stakeholders, challenging assumptions, and prioritising innovative, value-driven technology enhancements. Your profile: Expertise in AV technologies: Deep understanding of video conferencing and enterprise-scale collaboration platforms, especially Microsoft Teams Rooms, Poly and related infrastructure. Experience in AV project installationsand an understanding of the AV project lifecycle. Strategic leadershipin dynamic environments: Proven ability to drive transformation, navigate complex structures, and deliver results amid ongoing change. Vendor and partnership management: Demonstrated success in building, managing, and optimising relationships with technology suppliers and service providers to create best-in-class solutions. Data-driven decision making: Track record of using global data and reporting to enhance service quality and inform continuous improvement initiatives. Inclusive, impactful leadership: A collaborative approach to leading global teams, championing diversity & inclusion, and inspiring commitment to Kantar's strategic vision. What's in it for you? On top of all your normal benefits like holiday, meal cards and life assurance, we also offer: Five days of Life Leave per year; for those days when life just…gets in the way. Birthday leave – one extra day of holiday taken on the nearest workday to your birthday Two days a year to give back and volunteer with an organisation of your choice. Enhanced primary and secondary carer leave for however you choose to grow your family. The chance to hit the beach on your lunch break (yes, we have somewhere you can store your surfboard) Please be aware, the majority of our roles are hybrid, working three days per week in our Porto office. We're not able to offer visa sponsorship or help with relocation support for this role. Please make sure you've got the right to work in the country where this role is located before applying. What part of Kantar might I be joining? You'll be joining our technology team, right in the middle of our tech revolution. We're undergoing the largest technology transformation Kantar has ever seen, investing in new AI and cloud technologies. By modernizing all our tech systems, we can respond our clients' needs faster and more efficiently – and keep Kantar as a market leader for insights. Why join Kantar? We shape the brands of tomorrow by better understanding people everywhere. By understanding people, we can understand what drives their decisions, actions, and aspirations on a global scale. And if we combine the expertise of our people with the latest AI technology, we can really help brands discover some amazing insights. And because we know people, we like to make sure our own people are being looked after as well. Equality of opportunity for everyone is our highest priority and we support our colleagues to work in a way works for them. We encourage applications from all backgrounds and sections of society. Even if you feel like you're not an exact match, we'd love to receive your application and talk to you about this job or others at Kantar. Is this you? Send us your application including CV, we are looking forward to hearing from you