Technical Account Manager

1 semana atrás

Lisboa, Portugal Riskified Tempo inteiro

About Us
Riskified empowers businesses to unleash ecommerce growth by taking risk off the table. Many of the world's biggest brands and publicly traded companies selling online rely on Riskified for guaranteed protection against chargebacks, to fight fraud and policy abuse at scale, and to improve customer retention. Developed and managed by the largest team of ecommerce risk analysts, data scientists and researchers, Riskified's AI-powered fraud and risk intelligence platform analyzes the individual behind each interaction to provide real-time decisions and robust identity-based insights. Riskified is proud to work with incredible companies in virtually all industries including Wayfair, Acer, Gucci, Lorna Jane, GoPro, and many more.
We thrive in a collaborative work setting, alongside great people, to build and enhance products that matter. Abundant opportunities to create and contribute provide us with a sense of purpose that extends beyond ourselves, leaving a lasting impact. These sentiments capture why we choose Riskified every day.
About the Role
Riskified's clients come in many shapes and sizes, span multiple software platforms and each one has its own unique story and internal flows. The Technical Account Manager will be working cross-functionally to assist our merchants in scaling up the technical aspects of our products.
Externally, you'll be working with brand-name retailers who are looking to reduce online fraud rates, and increase their bottom line by optimizing, improving, and enhancing their current Riskified services.
Internally, you'll collaborate daily with various departments including Product, Account Management, Analytics, Data Science, and Development to ensure all relevant aspects of the product life cycle are addressed, being one of the primary points of contact of the Integrations team.
The end goal of the Technical Account Manager is to own the technical aspects of integration efforts, upsells and cross-sales to accelerate our merchants' growth.
What You'll Be Doing

Serve as the main technical focal point for Riskified's enterprise merchants, leading upsells, cross-sales and other efforts
Analyze clients' requirements and business needs from technical and functional perspectives and fit solutions by having a deep understanding of our system and products' capabilities
Build, monitor, and execute joint project plans with clients
Work closely with Account Management, Sales and Support teams as a technical subject matter expert and offer technical support for new and existing products and services
Proactively initiate and design process improvements, tools, features, and product enhancements.

Qualifications

At least 4 years of experience as a technical account manager/ integrations engineer/ solution engineer / technical project manager working with multiple enterprise customers' technical and business teams
Client-facing: excellent communication and project management skills, working with various stakeholders (PMs, and technical resources)
Proven technical background, experience with troubleshooting client issues, reading logs, querying DBs, reviewing code, and offering solutions
Prior experience working with internal interfaces such as Development, Product, Account Management, Sales teams in a global organization
Enthusiastic problem solver with a proactive approach
Superb English writing and communication skills
Prior B2B SaaS/PaaS/IaaS experience
Experience working with e-commerce and/or payments industry - advantage

#J-18808-Ljbffr

  • Technical Account Manager

    4 semanas atrás

    Lisboa, Lisboa, Portugal Amazon Tempo inteiro

    About the RoleWe are seeking a highly skilled Technical Account Manager to join our team at Amazon. As a Technical Account Manager, you will be responsible for providing technical guidance and support to our customers, helping them to achieve the greatest value from our cloud services.Key ResponsibilitiesBuild solutions and provide technical guidance to...

  • Technical Account Manager

    2 semanas atrás

    Lisboa, Portugal Riskified Tempo inteiro

    About UsRiskified empowers businesses to unleash ecommerce growth by taking risk off the table. Many of the world's biggest brands and publicly traded companies selling online rely on Riskified for guaranteed protection against chargebacks, to fight fraud and policy abuse at scale, and to improve customer retention. Developed and managed by the largest team...

  • Technical Account Manager

    2 semanas atrás

    Lisboa, Portugal Riskified Tempo inteiro

    **About Us**: Riskified empowers businesses to unleash ecommerce growth by taking risk off the table. Many of the world's biggest brands and publicly traded companies selling online rely on Riskified for guaranteed protection against chargebacks, to fight fraud and policy abuse at scale, and to improve customer retention. Developed and managed by the largest...

  • Technical Account Manager

    2 semanas atrás

    Lisboa, Portugal Riskified Tempo inteiro

    .About UsRiskified empowers businesses to unleash ecommerce growth by taking risk off the table. Many of the world's biggest brands and publicly traded companies selling online rely on Riskified for guaranteed protection against chargebacks, to fight fraud and policy abuse at scale, and to improve customer retention. Developed and managed by the largest team...

  • Technical Account Manager

    5 meses atrás

    Lisboa, Portugal Inspera Tempo inteiro

    Inspera was born in #Norway as a #cloud ️ based digital assessment platform that helps plan, author and deliver digital exams globally We are on a mission to make #education assessment more inclusive, fair and relevant. **Key responsibilities & duties**: - Interact with stakeholders and customers on technical and product support issues especially around...

  • AWS Technical Account Manager

    4 semanas atrás

    Lisboa, Lisboa, Portugal Amazon Tempo inteiro

    Unlock Your Potential as a Technical Account ManagerAre you a technical expert looking to make a meaningful impact in the cloud industry? Do you have a passion for helping customers achieve their goals? We're seeking a skilled Technical Account Manager to join our team at Amazon Web Services (AWS).About the RoleAs a Technical Account Manager, you will be the...

  • Technical Account Manager

    2 semanas atrás

    Lisboa, Portugal Riskified Tempo inteiro

    .About Us Riskified empowers businesses to unleash ecommerce growth by taking risk off the table. Many of the world's biggest brands and publicly traded companies selling online rely on Riskified for guaranteed protection against chargebacks, to fight fraud and policy abuse at scale, and to improve customer retention. Developed and managed by the largest...

  • Technical Account Manager

    Há 6 dias

    Lisboa, Portugal Paddle.Com Tempo inteiro

    What do we do?Paddle offers SaaS companies a completely different approach to their payment infrastructure. Instead of assembling and maintaining a complex stack of payments-related apps and services, we're a Merchant of Record for our customers. That means we take away 100% of the pain of payment fragmentation. It's faster, safer, cheaper, and, above all,...

  • Technical Account Manager

    Há 6 dias

    Lisboa, Portugal paddle.com Tempo inteiro

    What do we do?Paddle offers SaaS companies a completely different approach to their payment infrastructure. Instead of assembling and maintaining a complex stack of payments-related apps and services, we’re a Merchant of Record for our customers. That means we take away 100% of the pain of payment fragmentation. It’s faster, safer, cheaper, and, above...

  • Technical Account Manager

    Há 6 dias

    Lisboa, Portugal Paddle.Com Tempo inteiro

    What do we do? Paddle offers SaaS companies a completely different approach to their payment infrastructure. Instead of assembling and maintaining a complex stack of payments-related apps and services, we're a Merchant of Record for our customers. That means we take away 100% of the pain of payment fragmentation. It's faster, safer, cheaper, and, above all,...

  • Technical Account Manager

    4 semanas atrás

    Lisboa, Lisboa, Portugal Truphone Tempo inteiro

    Technical Account ManagerAt Truphone, we're on a mission to revolutionize the way people connect. As a Technical Account Manager, you'll play a critical role in delivering exceptional customer experiences and driving business growth.Key Responsibilities:Plan and lead customer onboarding from start to finish, ensuring seamless integration with our...

  • Technical Account Manager

    4 semanas atrás

    Lisboa, Lisboa, Portugal Enroutesystems Tempo inteiro

    Technical Account ManagerWe are seeking a highly skilled and technical-savvy customer support specialist to join our team at Enroute Systems. As a Technical Account Manager, you will be responsible for maintaining a high level of customer satisfaction by providing prompt and knowledgeable assistance, resolving technical issues, and supporting customer...

  • Technical Account Manager

    Há 5 dias

    Lisboa, Portugal Paddle.Com Tempo inteiro

    .What do we do?Paddle offers SaaS companies a completely different approach to their payment infrastructure. Instead of assembling and maintaining a complex stack of payments-related apps and services, we're a Merchant of Record for our customers. That means we take away 100% of the pain of payment fragmentation. It's faster, safer, cheaper, and, above all,...

  • Technical Account Manager, Enterprise Support

    Há 3 dias

    Lisboa, Portugal Amazon Tempo inteiro

    .Technical Account Manager, Enterprise Support (ASEAN) Job ID: 2642726 | Amazon Web Services Singapore Private Limited As a Technical Account Manager, you will provide consultative architectural and operational guidance to help customers achieve the greatest value from AWS. As we continue to rapidly expand in Singapore, you'll have opportunities to develop...

  • Technical Account Manager

    4 semanas atrás

    Lisboa, Lisboa, Portugal Siemens Eda (Siemens Digital Industries Software) Tempo inteiro

    About UsSiemens Digital Industries Software - Where innovation meets technology.We are a global technology leader in Electronic Design Automation software, empowering companies to develop new and innovative electronic products faster and more cost-effectively.About The RoleWe are seeking a highly skilled Technical Account Manager to develop and deliver the...

  • Technical Account Manager, Enterprise Support

    Há 5 dias

    Lisboa, Portugal Amazon Tempo inteiro

    .Technical Account Manager, Enterprise Support (ASEAN)Job ID: 2642726 | Amazon Web Services Singapore Private LimitedAs a Technical Account Manager, you will provide consultative architectural and operational guidance to help customers achieve the greatest value from AWS.As we continue to rapidly expand in Singapore, you'll have opportunities to develop your...

  • Technical Account Manager

    3 semanas atrás

    Lisboa, Lisboa, Portugal Siemens Eda (Siemens Digital Industries Software) Tempo inteiro

    About the RoleWe are seeking a skilled Technical Account Manager to join our team at Siemens Digital Industries Software. As a key member of our sales team, you will be responsible for developing and delivering strategies to achieve business targets and strategic objectives for our EDA Systems Business, PCB design and analysis product offerings, within the...

  • Technical Account Manager

    3 semanas atrás

    Lisboa, Lisboa, Portugal Tn Portugal Tempo inteiro

    Technical Account Manager - Network ExpertAt Tn Portugal, we're seeking a highly skilled Technical Account Manager to join our team. As a Technical Account Manager, you will be responsible for providing exceptional support to our premium customers, ensuring their network systems are optimized for peak performance. Your expertise in network protocols,...

  • Technical Account Manager for Telco Vertical

    4 semanas atrás

    Lisboa, Lisboa, Portugal Amazon Tempo inteiro

    Technical Account Manager, Telco VerticalAre you a technical expert with a passion for the telco industry? Do you have a strong understanding of cloud computing and a desire to help customers achieve their business goals? We are seeking a Technical Account Manager to join our team at Amazon Web Services (AWS) in Spain.About the RoleAs a Technical Account...

  • Technical Account Manager

    2 semanas atrás

    Lisboa, Portugal Yuno Tempo inteiro

    Remote, Europe, Full Time, Individual Contributor, 4 years of experienceWho We AreYuno enables any company to accept all available payment methods and manage fraud detection and prevention through a single integration. Our strength is in our people, founded by a team of experts in the payments and IT industries, Yuno has built a high-performance payment...