Head Waiter JNcQUOI Club

Há 3 dias

Lisboa, Portugal Amorim Luxury Group Tempo inteiro

JNcQUOI Club, nestled within the prestigious JNcQUOI Lisbon HUB, is an exclusive, highly refined dining and social venue dedicated to an elite clientele. We set the highest standards for gastronomy, service, and atmosphere in Lisbon's luxury scene. We are searching for an accomplished and discreet Head Waiter, to ensure that every detail of the guest experience reflects the Amorim Luxury Group's commitment to excellence. Operational Execution & PrepEnsure the entire dining area and service stations (mise en place) are perfectly set up, stocked, and ready before the start of every service period, adhering to precise luxury standards. Shift Leadership & GuidanceLead, motivate, and oversee the service staff (Waiters, Runners, etc.) during the shift, allocating duties, monitoring performance, and ensuring the team maintains energy and focus. Service Standards EnforcementDirectly enforce world-class service procedures and refined dining room etiquette, ensuring every staff member executes table service, plating, and beverage service impeccably. Guest Interaction & ExperienceAct as the primary point of contact for guests on the floor; interact proactively, manage special requests, and handle any minor issues or complaints immediately and with utmost discretion and professionalism. Communication & SynergyMaintain clear and continuous communication with the Kitchen (Expeditor) and Bar teams to manage pacing, coordinate food and beverage delivery, and ensure cohesive service flow. Inventory & Par StockMonitor and manage the daily operating supplies (par stock) for the floor, including linens, silverware, glassware, and service consumables, reporting any shortages to management. Venue PresentationContinuously monitor the cleanliness, lighting, music, and overall ambiance of the dining floor throughout service, proactively making adjustments to maintain the immaculate and sophisticated atmosphere. Training & MentorshipProvide real-time coaching and constructive feedback to junior team members, ensuring continuous development in luxury service techniques and brand standards. Profile and Requirements We are seeking a highly polished professional with strong presence who thrives in a demanding, exclusive environment. Experience:Minimum of3–5 years of experiencein a service leadership role (Senior Chef de Rang or Head Waiter) within a fine-dining restaurant, private club, or 5-star luxury hotel setting. Service Leadership:Proven ability to supervise, motivate, and develop a service team on the floor during high-pressure situations. Discretion & Etiquette:Exceptional interpersonal skills and a track record of handling clients and sensitive situations with absolute discretion. F&B Expertise:Deep knowledge of fine dining service standards, wine service, and cocktail preparation. Operational Management:Strong understanding of inventory, basic operational cost control, and resource allocation. Language:Fluency inPortuguese and English is mandatory; proficiency in a third language (e.g., French, Spanish) is highly valued. Availability:Must be flexible to work evenings, weekends, and holidays.

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