Customer Experience Specialist

Há 6 dias


viana do castelo, Portugal Portugalactive Tempo inteiro

Join to apply for the Customer Experience Specialist role at Portugal Active .

Role Overview
As a Customer Experience Specialist at Portugal Active , you will be the primary point of contact for guests and property owners, ensuring smooth communication and exceptional service before, during, and after stays.
We use best-in-class industry tools to manage operations, reservations, and communication efficiently—providing you with everything you need to deliver seamless support and a premium experience .

What You’ll Do

  • Provide first-level support to guests, owners, and partners through our integrated communication tools.
  • Ensure a flawless guest experience, responding to inquiries, resolving issues, and managing expectations proactively.
  • Track and prioritize support tickets, ensuring timely and high-quality resolution.
  • Coordinate with internal teams (cleaning, maintenance, logistics) to guarantee smooth stays.
  • Assist in upselling premium services and exclusive experiences to enhance the guest journey.
  • Maintain detailed records of interactions and feedback, contributing to continuous service improvements.
  • Monitor guest satisfaction and proactively address concerns to maintain our luxury hospitality standards.

Required Skills

  • Experience in customer support, hospitality, or property management.
  • Strong problem-solving skills and the ability to handle high-pressure situations with discretion and professionalism.
  • Ability to multi-task and prioritize inquiries efficiently.
  • Tech-savvy, with experience using market-leading customer support and property management tools.
  • Fluent in English and Portuguese (French or Spanish is a plus).
  • Available to work weekends and holidays, ensuring seamless guest support when required.

What We Value

  • Excellence in Service: We deliver unmatched hospitality experiences.
  • Data-Driven Decisions: Our strategies are informed by analytics and industry trends.
  • Ownership & Accountability: Every team member plays a crucial role in our success.
  • Collaboration: We work together to maintain top-tier operations.
  • Luxury Mindset: Attention to detail and proactive solutions are at the core of our service.

What You’ll Get In Return

  • Competitive salary + performance-based bonuses.
  • Career growth opportunities within a fast-scaling company.
  • Exclusive training on high-end property management and luxury hospitality.
  • A dynamic and ambitious team, driving excellence in premium short-term rentals.

Ready to be part of Portugal Active? Apply now and help us shape the future of luxury hospitality in Portugal

Seniority level

Not Applicable

Employment type

Full-time

Job function

Other

Industries

Hotels and Motels

#J-18808-Ljbffr

  • Viana do Castelo, Portugal Portugalactive Tempo inteiro

    Join to apply for the Customer Experience Specialist role at Portugal Active . Role Overview As a Customer Experience Specialist at Portugal Active , you will be the primary point of contact for guests and property owners, ensuring smooth communication and exceptional service before, during, and after stays.We use best-in-class industry tools to manage...


  • Viana do Castelo, Portugal Phiture Tempo inteiro

    Role Overview As a Customer Experience Specialist at Portugal Active, you will be the primary point of contact for guests and property owners, ensuring smooth communication and exceptional service before, during, and after stays.We use best-in-class industry tools to manage operations, reservations, and communication efficiently—providing you with...


  • Viana do Castelo, Portugal Portugal Active Tempo inteiro

    Role Overview As a Customer Experience Specialist at Portugal Active, you will be the primary point of contact for guests and property owners, ensuring smooth communication and exceptional service before, during, and after stays. We use best-in-class industry tools to manage operations, reservations, and communication efficiently—providing you with...


  • Viana do Castelo, Portugal Portugal Active Tempo inteiro

    Role OverviewAs a Customer Experience Specialist at Portugal Active, you will be the primary point of contact for guests and property owners, ensuring smooth communication and exceptional service before, during, and after stays.We use best-in-class industry tools to manage operations, reservations, and communication efficiently—providing you with...


  • Viana do Castelo, Portugal Tn Portugal Tempo inteiro

    About Tn PortugalTn Portugal is a global technology and services leader that powers the brands of the future. We help well-known brands - the ones you use every day - improve their businesses with technology and integrated solutions, in over 70 countries.Our MissionWe're a company that's all about growth and inspiration. As a Customer Service Representative...


  • Viana do Castelo, Portugal TN Portugal Tempo inteiro

    As a Customer Support Specialist with TN Portugal, you will be part of a dynamic team responsible for delivering exceptional customer experiences across various e-commerce platforms.The ideal candidate will possess fluency in Dutch and good English skills, as well as excellent communication and problem-solving abilities.You will work independently and...


  • Viana do Castelo, Portugal Phiture Tempo inteiro

    Role OverviewAs a Customer Experience Specialist, you will be the primary point of contact for guests and property owners. This entails ensuring smooth communication and delivering exceptional service before, during, and after stays.We utilize industry-leading tools to manage operations, reservations, and communication efficiently—providing you with...


  • Viana do Castelo, Portugal TN Portugal Tempo inteiro

    Job Overview:TN Portugal is seeking a highly skilled and fluent Dutch-speaking customer support specialist to join our team. As a customer support agent, you will be responsible for providing exceptional customer service to our clients via phone, email, or chat.About the Role:Language Skills: Fluency in Dutch (spoken and written) and good English skills (B2...


  • Viana do Castelo, Portugal Portugal Active Tempo inteiro

    Job Description:We are seeking a skilled Customer Experience Specialist to provide first-level support to guests, owners, and partners through our integrated communication tools.The ideal candidate will ensure a flawless guest experience, responding to inquiries, resolving issues, and managing expectations proactively.


  • Viana do Castelo, Portugal Tn Portugal Tempo inteiro

    About Tn PortugalTn Portugal is a dynamic e-commerce company based in Lisbon, committed to delivering exceptional customer experiences. Our team consists of talented individuals who embody creativity, innovation, and dedication to excellence.Job OverviewWe are seeking a highly skilled German-speaking Customer Advisor to join our customer support team. As a...


  • Viana do Castelo, Portugal Portugal Active Tempo inteiro

    Company Overview:We are Portugal Active, a leading provider of luxury short-term rentals. Our mission is to deliver exceptional guest experiences and maintain top-tier operations.


  • Viana do Castelo, Portugal Cross Border Talents Tempo inteiro

    About the Role: We are looking for a dedicated and customer-focused individual to join our remote team as a German-speaking customer service representative. As a representative, you will work independently while maintaining high service standards, handling multiple tasks and customer inquiries in a fast-paced setting, and adhering to company procedures for...


  • Castelo Branco, Portugal Buscojobs Portugal Tempo inteiro

    Job OverviewWe are seeking a skilled Customer Support Specialist to join our team. As a key member, you will be responsible for delivering exceptional customer experiences through phone and written communication.Your primary goal will be to provide first-contact resolutions to customer inquiries, offer specialized support, and build meaningful relationships...


  • Viana do Castelo, Portugal TN Portugal Tempo inteiro

    Job Overview:The Warranty Team Lead Technician role at TN Portugal involves ensuring all customer needs are considered and managed effectively. The successful candidate will be responsible for the commercial guarantee of customers, providing support to main commercial activities such as guarantee agreements, cost forecasting, negotiation of technical...


  • Viana do Castelo, Portugal Tn Portugal Tempo inteiro

    About Tn PortugalTn Portugal is a dynamic and innovative company nestled in the heart of Lisbon's e-commerce sector. Our mission is to deliver exceptional customer experiences by fostering a positive and personalized environment for our clients.


  • Viana do Castelo, Portugal Ticket Go Oü Tempo inteiro

    Job Title: Online Reputation SpecialistAbout Ticket Go:Ticket Go is a European company specializing in tourist attractions across Europe.We simplify the process of purchasing tickets and provide continuous, high-quality customer support.Job Summary:The Online Reputation Specialist will be responsible for monitoring, managing, and improving the company's...


  • Castelo Branco, Portugal TN Portugal Tempo inteiro

    Are you passionate about delivering exceptional customer experiences? Do you have a flair for communicating effectively with customers and resolving their queries? We are seeking a highly motivated and customer-focused individual to join our team as a customer service representative in the Dutch market.About the RoleThis is an excellent opportunity to join a...


  • Viana do Castelo, Portugal Tn Portugal Tempo inteiro

    **Job Overview:**We are seeking a skilled Digital Marketing Specialist to join our team in Lisbon, Portugal. As a key member of our sales and marketing department, you will be responsible for building relationships with new and existing customers, identifying sales opportunities, and acquiring new advertisers.About the Role:Develop and execute sales...


  • Viana do Castelo, Portugal Careerforge Tempo inteiro

    Job Overview:Careerforge is seeking a skilled Technical Support Specialist to join our remote team in Braga, Portugal. As a German-speaking customer service representative, you will play a vital role in providing top-notch support to our clients via phone, email, and chat.About the Role:We are looking for a motivated and enthusiastic individual who can...


  • Viana do Castelo, Portugal Ticket Go Oü Tempo inteiro

    **Ticket Go Overview**Ticket Go is a leading provider of ticketing services for European tourist attractions. Our mission is to simplify the ticketing process and provide exceptional customer support.**Job Description:**The Online Brand Perception Specialist will play a critical role in shaping the company's online reputation. This individual will be...