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About Tn Portugal
Tn Portugal is a dynamic e-commerce company based in Lisbon, committed to delivering exceptional customer experiences. Our team consists of talented individuals who embody creativity, innovation, and dedication to excellence.
Job Overview
We are seeking a highly skilled German-speaking Customer Advisor to join our customer support team. As a key member of our team, you will be responsible for ensuring customer satisfaction through various communication channels, including phone, email, and chat.
Key Responsibilities:
- Customer Interaction: Engage with German-speaking customers, addressing their inquiries and providing timely solutions.
- Language Expertise: Utilize your proficiency in German to communicate effectively and empathetically, ensuring a personalized and positive customer experience.
- Issue Resolution: Efficiently resolve customer concerns, showcasing problem-solving skills and a commitment to surpassing customer expectations.
- Product Knowledge: Gain a comprehensive understanding of our e-commerce offerings to provide accurate information, enhancing the overall customer experience.
Requirements
To succeed in this role, you must possess excellent communication skills, a customer-centric approach, and adaptability in a dynamic environment.
