German Language Customer Care Representative

Há 5 dias


Viana do Castelo, Portugal Tn Portugal Tempo inteiro

Customer Service Representative Job Description

We are seeking a highly motivated and enthusiastic German-speaking Customer Service Representative to join our remote team in Braga. This role offers the chance to assist German-speaking customers with technical issues related to website services.

Job Summary

As a representative, you will provide remote technical support, troubleshoot issues, and assist customers via phone, email, and chat. Excellent communication skills and a focus on delivering customer satisfaction are essential.

Responsibilities

  • Deliver top-notch customer service to German-speaking clients via phone, email, and chat, addressing technical website issues
  • Troubleshoot and resolve technical problems, including issues with website setup, configuration, and functionality
  • Guide customers through the use of website tools, explaining features and resolving problems efficiently
  • Record all customer interactions and technical issues in the CRM system for follow-up and future reference
  • Ensure customer satisfaction by resolving issues quickly and professionally

Requirements

The ideal candidate will possess:

  • Proficiency in German (C2 level required)
  • Intermediate English proficiency (B2 or higher preferred)
  • Strong technical aptitude and willingness to learn about website services and troubleshooting
  • Excellent verbal and written communication skills, with a focus on customer satisfaction
  • Ability to work independently while maintaining high service standards in a remote environment
  • Ability to handle multiple tasks and customer inquiries in a fast-paced setting

Benefits

We offer a comprehensive benefits package, including:

  • Competitive compensation
  • Comprehensive health and life insurance coverage from day one
  • Professional development and career advancement opportunities within a fast-growing company
  • Daily meal allowance
  • Monthly transport allowance for commuting or other travel expenses
  • Company-provided equipment (laptop, software, etc.) for efficient home office work


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