German Language Customer Care Representative
Há 5 dias
Customer Service Representative Job Description
We are seeking a highly motivated and enthusiastic German-speaking Customer Service Representative to join our remote team in Braga. This role offers the chance to assist German-speaking customers with technical issues related to website services.
Job Summary
As a representative, you will provide remote technical support, troubleshoot issues, and assist customers via phone, email, and chat. Excellent communication skills and a focus on delivering customer satisfaction are essential.
Responsibilities
- Deliver top-notch customer service to German-speaking clients via phone, email, and chat, addressing technical website issues
- Troubleshoot and resolve technical problems, including issues with website setup, configuration, and functionality
- Guide customers through the use of website tools, explaining features and resolving problems efficiently
- Record all customer interactions and technical issues in the CRM system for follow-up and future reference
- Ensure customer satisfaction by resolving issues quickly and professionally
Requirements
The ideal candidate will possess:
- Proficiency in German (C2 level required)
- Intermediate English proficiency (B2 or higher preferred)
- Strong technical aptitude and willingness to learn about website services and troubleshooting
- Excellent verbal and written communication skills, with a focus on customer satisfaction
- Ability to work independently while maintaining high service standards in a remote environment
- Ability to handle multiple tasks and customer inquiries in a fast-paced setting
Benefits
We offer a comprehensive benefits package, including:
- Competitive compensation
- Comprehensive health and life insurance coverage from day one
- Professional development and career advancement opportunities within a fast-growing company
- Daily meal allowance
- Monthly transport allowance for commuting or other travel expenses
- Company-provided equipment (laptop, software, etc.) for efficient home office work
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