E-commerce Customer Support Representative

Há 3 dias


Viana do Castelo, Portugal Tn Portugal Tempo inteiro

About Tn Portugal

Tn Portugal is an innovative e-commerce company based in Lisbon, dedicated to fostering a culture of excellence and continuous improvement. We are passionate about delivering exceptional customer experiences and empowering our employees to grow professionally.

Job Description

We are seeking a highly skilled German-speaking Customer Advisor to join our customer support team. As a key member of our team, you will be responsible for engaging with German-speaking customers, addressing their inquiries, and providing timely solutions.

Responsibilities:

  1. Customer Communication: Engage with German-speaking customers through various communication channels, ensuring a personalized and positive experience.
  2. Language Proficiency: Utilize your proficiency in German to communicate effectively and empathetically, ensuring a seamless customer interaction.
  3. Problem-Solving: Efficiently resolve customer concerns, demonstrating problem-solving skills and a commitment to surpassing customer expectations.
  4. E-commerce Product Knowledge: Gain a comprehensive understanding of our e-commerce offerings to provide accurate information, enhancing the overall customer experience.

Requirements

To excel in this role, you must possess strong communication skills, a customer-centric approach, and adaptability in a dynamic environment.



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