Customer Support Expert
Há 7 dias
**Company Overview:**
Salt Services Sa is a dynamic company that provides top-notch customer support services. Our mission is to deliver exceptional service experiences to our customers in German.
**Job Description:**
We are looking for a highly skilled Customer Support Representative who will be responsible for providing telephone support to our customers in German. The ideal candidate will have excellent communication skills, be fluent in German, and possess a strong interest in telecommunications products and services.
**Key Responsibilities:
- Provide top-notch telephone support to our customers in German.
- Assist both existing and potential customers with information and support related to our products and services.
- Manage customer requests, ensuring accurate updates in our systems (e.g., rate adjustments, plan changes, service activations, and address modifications).
**Requirements:
To succeed in this role, you must have:
- Fluency in German: You must be able to communicate effectively in German (minimum C1 level).
- Proficiency in English is a plus.
- Telcom Interest: A genuine interest in telecommunications products and services.
- Problem-Solving Skills: You enjoy troubleshooting and configuring a variety of technical systems and devices.
**What We Offer:**
- Comprehensive Paid Training.
- Attractive Bonuses: Achievable monthly and quarterly performance bonuses.
- Great Benefits: Health insurance, transportation allowance, meal card/ticket, and more.
- A Modern Workplace: Work in prime locations in Lisbon and Porto, in cozy, contemporary office environments that include a leisure room.
- Job Stability: Long-term growth opportunities.
- Hybrid Work Regime.
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