German Language Telephone Specialist

Há 2 dias


Viana do Castelo, Portugal Salt Services Sa Tempo inteiro

**About Us:**

Salt Services Sa is a leading provider of customer support services, dedicated to delivering exceptional experiences to our customers. Our team is passionate about helping people, and we're committed to creating a positive impact on our customers' lives.

**The Role:**

We're seeking an experienced Customer Support Representative to join our team. As a key member of our support team, you'll be responsible for providing top-notch telephone support to our customers in German. Your primary goal will be to resolve customer inquiries efficiently and effectively, while also identifying opportunities for continuous improvement in our processes.

**Responsibilities:**

  • Provide expert-level support to customers via telephone.
  • Assist customers with their queries and concerns related to our products and services.
  • Manage customer requests, updating our systems accordingly (e.g., rate adjustments, plan changes, service activations, and address modifications).

**Requirements:**

  • You should have fluency in German (at least C1 level) and be proficient in English (a plus).
  • Strong knowledge of telecommunications products and services is essential.
  • You must be able to work flexibly, including evenings and weekends.

**Benefits:**

  • Comprehensive training program.
  • Competitive bonus structure.
  • Great benefits package, including health insurance, transportation allowance, and meal card/ticket.
  • Modern workspace in prime locations in Lisbon and Porto.
  • Long-term career growth opportunities.


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