Digital Advertising Experience Specialist
Há 7 dias
Location: Lisbon On-site Schedule: 24/7 rotation (Monday to Sunday) 2 rotating days off Contract Type: 6 months Salary: 1000 EUR/month x14 months Are you ready to deliver outstanding customer experiences for a global project? Join our team in Lisbon as a Customer Service Representative and become the first point of contact for a leading international client. Help users solve issues, answer questions, and ensure customer satisfaction in a fast-paced, multicultural environment. What We Offer Work on-site at our modern Lisbon office Base salary: 1000 EUR/month (paid 14 times per year) Complexity bonus 200 EUR/month (paid 11 times per year) Meal allowance: 2,014.32 EUR net per year (7.63 EUR net/day) Relocation support: Room in a shared apartment (max. 12 months) only 280/month including utilities (deducted from payslip) Dynamic, international environment with growth opportunities Your Key Responsibilities Take an active role from day one by identifying opportunities to improve service delivery and user experience. Handle and resolve full-cycle product troubleshooting and advertiser support cases via email and chat, covering technical, product, and general inquiries. Own each case and drive resolution by collaborating with in-house Product Operations and Engineering teams. Ensure excellent customer experience by delivering timely updates and maintaining high satisfaction across all touchpoints. Meet service level targets, adhere to quality and productivity metrics, and contribute to Best in Class case resolution times. Collaborate with internal technical specialists to educate advertisers on product features, functionalities, and common issues. What Were Looking For Languages: Italian C1 or higher English B2 minimum Skills & Qualities: Proven experience in managing paid digital campaigns (mandatory). Degree in Marketing or a related field. Professional experience in Digital Marketing. Previous experience in a Contact Centre or service program supporting an Advertising Technology company. Familiarity with social media products and a basic understanding of digital advertising ecosystems. Strong customer-service orientation with excellent communication and problem-solving skills. Ability to work effectively both independently and as part of a team. Why Join Us? Be part of a passionate, multilingual team supporting a major international brand. We offer you training, career development, and the opportunity to grow in one of Europes most exciting cities. Start Date: 15 Jan 2026
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