Customer Support
Há 3 dias
Position: Customer Support Location: Lisbon, Portugal Employment type: Full-time (6 month contract) with possibility of extension / permanent contract DUTIES AND RESPONSIBILITIES: Take an active role from day one in identifying opportunities to enhance service quality and elevate the overall user experience. Manage and resolve end-to-end product troubleshooting and customer support cases across email and chat channels. Own each query and collaborate closely with internal Product Operations and Engineering teams to resolve generic, technical, and product-related issues. Maintain strong Customer Satisfaction levels by ensuring high-quality case handling and delivering timely updates throughout the resolution journey. Meet service level commitments across channels while driving Best in Class productivity and improving resolution times. Partner with internal technical experts to educate advertisers on product features, best practices, and common issue types. REQUIREMENTS: Native/fluent in German both verbal and written (C2 level). Fluent in English (minimum B2 level) Experience in paid campaign management is mandatory. Degree in Marketing or a related field. Background in Digital Marketing. Experience in a Contact Centre or service environment within the Ad Tech industry. Strong familiarity with social media platforms and a basic understanding of digital advertising. Excellent customer service skills. Ability to work effectively both independently and as part of a team. BENEFITS: Working schedule: Monday - Sunday, 24/7 rotating shifts Modern office in a city center with open spaces, easy to access with public transportation Comprehensive initial training and and guidance to make sure you're well prepared and comfortable at a new workplace Support from colleagues with coaching and mentoring opportunities Health and Wellbeing initiatives Monthly meal allowance and much more.
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Application Support Analyst
2 semanas atrás
Lisboa, Portugal Prophix Portugal Application Support Analyst Tempo inteiroThe Application Support Analyst (ASA) proactively seeks solutions for our clients' various technical and product related issues. As there is a large interface with our clients, the position requires an individual who is comfortable and confident when working remotely with our customer base. The ASA should have an excellent technical grasp on software and...
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Customer Support
2 semanas atrás
Lisboa, Lisboa, Portugal Veesion Tempo inteiroVeesionis a fast-growing French tech startup that develops an innovative gesture recognition solution using AI and computer vision.Our technology helps thousands of stores across 30+ countries reduce shoplifting by detecting suspicious behavior in real time.Following our Series B funding, Veesion is scaling rapidly across international markets such as the US...
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Customer Support
2 semanas atrás
Lisboa, Lisboa, Portugal JUJUR Tempo inteiroPosition: Customer SupportLocation: Lisbon, Portugal Employment type: Full-time (6 month contract)DUTIES AND RESPONSIBILITIES:Provide support to customers by phone, email, chat and social media channelsHandle with all questions and inquiries about products and servicesActively work on the optimization of all processes related to customers Closely work with...
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Customer Support
1 dia atrás
Lisboa, Lisboa, Portugal Nordic Talent Hub Tempo inteiroThe role involves providing exceptional customer service by addressing customer inquiries through various channels.Responsibilities include managing customer accounts, resolving issues to ensure customer satisfaction, providing technical support, and striving for continuous improvement in customer service standards.Qualifications:Native or C2 level of Dutch...
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Customer Support Agent
2 semanas atrás
Lisboa, Lisboa, Portugal Workster Jobs Tempo inteiroAre you fluent in Russian and Polish with a passion for providing exceptional customer support? We are seeking a dedicated Customer Support Agent to join our dynamic team in Lisbon. Your linguistic skills will be essential in ensuring client satisfaction and maintaining the high-quality service we are renowned for.Key Responsibilities for the Customer...
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Customer Support Representative
2 semanas atrás
Lisboa, Lisboa, Portugal Cross Border Talents Tempo inteiroJob Summary: We are looking for a bilingual Customer Support Representative fluent in Dutch and English to join our dynamic support team. You will be responsible for delivering outstanding customer service to our Dutch- and English-speaking users by handling inquiries, solving problems, and ensuring a seamless experience across all touchpoints. This role is...
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Customer Support
2 semanas atrás
Lisboa, Lisboa, Portugal Cross Border Talents Tempo inteiroCustomer Care Specialist - All the languagesWould you like to improve your career in a tech company in Europe? Apply for this job position and we can have a scheduled appointment with competitive salaries and accomodation.Job DescriptionAs a Customer Care Specialist, you will be the first point of contact for supply and demand-related customer support...
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Customer Support
2 semanas atrás
Lisboa, Lisboa, Portugal Cross Border Talents Tempo inteiroCustomer Care Specialist - All the languagesWould you like to improve your career in a tech company in Europe? Apply for this job position and we can have a scheduled appointment with competitive salaries and accomodation.Job DescriptionAs a Customer Care Specialist, you will be the first point of contact for supply and demand-related customer support...
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Customer Support
Há 3 dias
Lisboa, Portugal JUJUR Tempo inteiroPosition: Customer Support Location: Lisbon, Portugal Employment type: Full-time (6 month contract) with possibility of extension / permanent contract DUTIES AND RESPONSIBILITIES: Take an active role from day one in identifying opportunities to enhance service quality and elevate the overall user experience. Manage and resolve end-to-end product...
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Customer Support
Há 3 dias
Lisboa, Portugal JUJUR Tempo inteiroPosition: Customer Support Location: Lisbon, Portugal Employment type: Full-time (6 month contract) with possibility of extension / permanent contract DUTIES AND RESPONSIBILITIES: Take an active role from day one in identifying opportunities to enhance service quality and elevate the overall user experience. Manage and resolve end-to-end product...
