Customer Support
Há 2 dias
David Kennedy Recruitment is working with a leading Outsourcing/BPO company that is looking to recruit a English speaking Customer Support for their office in Lisbon. Position: Customer Support Location: Lisbon, Portugal Employment type: Full-time (6 month contract) Remuneration: Base salary DUTIES AND RESPONSIBILITIES: Take an active role from day one in identifying opportunities to enhance service quality and elevate the overall user experience. Manage and resolve end-to-end product troubleshooting and customer support cases across email and chat channels. Own each query and collaborate closely with internal Product Operations and Engineering teams to resolve generic, technical, and product-related issues. Maintain strong Customer Satisfaction levels by ensuring high-quality case handling and delivering timely updates throughout the resolution journey. Meet service level commitments across channels while driving Best in Class productivity and improving resolution times. Partner with internal technical experts to educate advertisers on product features, best practices, and common issue types. REQUIREMENTS: Native/fluent in English both verbal and written (C1 level). Experience in paid campaign management is mandatory. Degree in Marketing or a related field. Background in Digital Marketing. Experience in a Contact Centre or service environment within the Ad Tech industry. Strong familiarity with social media platforms and a basic understanding of digital advertising. Excellent customer service skills. Ability to work effectively both independently and as part of a team. BENEFITS: Working schedule: Monday - Sunday, 24/7 rotating shifts Modern office in a city center with open spaces, easy to access with public transportation Comprehensive initial training and and guidance to make sure you're well prepared and comfortable at a new workplace Support from colleagues with coaching and mentoring opportunities Health and Wellbeing initiatives Monthly meal allowance and much more
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Customer Support
Há 5 dias
Lisboa, Lisboa, Portugal Rocket Stars Tempo inteiroDutch Customer Advisor in LisbonDrive Premium Customer Experiences in Coffee SupportJoin a world-renowned coffee brand and become the trusted point of contact for customers who value qualityand service. As a Customer Support Specialist, you'll assist clients across phone, email, and chat — ensuringsmooth ordering, subscriptions, and product support while...
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Customer Support
Há 2 dias
Lisboa, Portugal Nordic Talent Hub Tempo inteiroWorking as part of the Customer Service Department to provide the best level of support to our customers. Your duties may include any aspect of customer service and support, including (but not limited to): Acknowledging and answering customer requests coming from various channels (for instance email, chat, contact form, calls); Handling tickets (email)...
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Customer Support
Há 2 dias
Lisboa, Portugal David Kennedy Recruitment Tempo inteiroDavid Kennedy Recruitment is working with a leading Outsourcing/BPO company that is looking to recruit an German speaking Customer Support for their office in Lisbon. Position: Customer Support Location: Lisbon, Portugal Employment type: Full-time (6 month contract) Remuneration: Base salary About the role. You will support customers while monitoring...
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Customer Support
Há 2 dias
Lisboa, Portugal David Kennedy Recruitment Tempo inteiroDavid Kennedy Recruitment is working with a leading Outsourcing/BPO company that is looking to recruit an German speaking Customer Support for their office in Lisbon. Position: Customer Support Location: Lisbon, Portugal Employment type: Full-time (6 month contract) Remuneration: Base salary DUTIES AND RESPONSIBILITIES: Managed both incoming and...
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Customer Support
Há 5 dias
Lisboa, Portugal JUJUR Tempo inteiroPosition: Customer Support Location: Lisbon, Portugal Employment type: Full-time (6 month contract) DUTIES AND RESPONSIBILITIES:Provide support to customers by phone, email, chat and social media channels Handle with all questions and inquiries about products and services Actively work on the optimization of all processes related to customers Closely work...
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Customer Support
Há 2 dias
Lisboa, Portugal Cross Border Talents Tempo inteiroCustomer support agent - Italian speaking Are you looking for whats next? Were a global technology and services leader that powers the brands of the future. We help well-known brands the ones you use every day improve their businesses with technology and integrated solutions in over 70 countries. If youre looking to grow and be inspired, as a Customer...
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Customer Support
Há 7 dias
Lisboa, Lisboa, Portugal Nordic Talent Hub Tempo inteiroThe role involves providing exceptional customer service by addressing customer inquiries through various channels.Responsibilities include managing customer accounts, resolving issues to ensure customer satisfaction, providing technical support, and striving for continuous improvement in customer service standards.Qualifications:Native or C2 level of Dutch...
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Customer Support
Há 2 dias
Lisboa, Portugal David Kennedy Recruitment Tempo inteiroDavid Kennedy Recruitment is working with a leading Outsourcing/BPO company that is looking to recruit an Brazilian Portuguese speaking Customer Support for their office in Lisbon. Position: Customer Support Location: Lisbon, Portugal Employment type: Full-time (6 month contract) Remuneration: Base salary DUTIES AND RESPONSIBILITIES: Take an active...
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Customer Support
Há 2 dias
Lisboa, Portugal David Kennedy Recruitment Tempo inteiroDavid Kennedy Recruitment is working with a leading Outsourcing/BPO company that is looking to recruit a German speaking Customer Support for their office in Lisbon. Position: Customer Support Location: Lisbon, Portugal Employment type: Full-time (6 month contract) Remuneration: Base salary DUTIES AND RESPONSIBILITIES: Take an active role from day one...
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Customer Support
Há 2 dias
Lisboa, Portugal David Kennedy Recruitment Tempo inteiroDavid Kennedy Recruitment is working with a leading Outsourcing/BPO company that is looking to recruit an Spanish speaking Customer Support for their office in Lisbon. Position: Customer Support Location: Lisbon, Portugal Employment type: Full-time (6 month contract) Remuneration: Base salary DUTIES AND RESPONSIBILITIES: Take an active role from day...
