Floor Supervisor

About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About the location: Lisbon's most iconic address. Located in the heart of Lisbon, our historic Hotel wears the cultural heart and soul of Portugal on its sleeve. Inside, art-deco sensibilities mingle with an updated Louis XVI style, and a collection of important contemporary local artwork fills our halls. Outside, views of the city's rolling hills and brightly tiled exteriors spread out before you. After spending the day exploring the city sights, many just steps from the Hotel, we invite you for a seasonally inspired, Michelin-starred gastronomic experience at CURA restaurant.About the role We are looking for a Floor Supervisor to join our team in Lisbon. What you will do Inspect the work of a team of Room Attendants and House Attendants responsible for the cleaning and upkeep of a specific area of the hotel. Ensure all standards have been met and train and coach the staff as needed; Schedule work to be done daily, collect room and floor status sheets for assigned work areas, monitoring each Room Attendant's daily progress. Coordinates work orders in assigned section. Follow up to be sure work is completed and release checkout rooms to be sold; Monitor the performance of Linen Runners, assuring that there are sufficient supplies on the guest floors and checking cleanliness of guest corridors, stairwells, elevators and Linen Closets; Inform the Maintenance team regarding any maintenance job needed as soon as you discover the issue;        Anticipate guest needs, ascertain satisfaction and respond urgently and appropriately to guest concerns and requests. Handle guests' complaints and inform to the management team; Be informed about daily room occupancy forecast and guests' details. Organize daily work and labour needs accordingly; Hold daily briefing and cooperate with other departments and outsourced staff; Assist with responsibilities and duties in the absence or heavy volume in the areas of public areas, back of the house, Spa and Laundry; Support with any other tasks within the division and/or any tasks assigned to by the management team. What you bring At least 2 years of experience in the role with proven professional experience within a luxury Housekeeping department; High level of attention to detail, a strong work ethic and strong communication skills; Strong leadership skills, the ability to provide feedback to both employees and management and strong follow through; The candidate must hold the required authorization to work in an European country; Reading, writing and oral proficiency both in Portuguese and English. What we offer:  •   Competitive Salary, wages, and a comprehensive benefits package•   Excellent Training and Development opportunities•   Employee Discount for stays at any Four Seasons worldwide•   Complimentary Dry Cleaning for Employee Uniforms•   Complimentary Employee Meals