German-speaking Trainer

1 semana atrás


Lisboa, Portugal Speakit Jobs Tempo inteiro

Monitors CSR’s performance daily, by moderating the tasks already moderated by moderators in

different queues provided by the client
- Provide appropriate feedback to CSRs on quality of service to ensure adherence to procedures (PBR =

Play Book Rules)
- Attends and participates in meetings with supervisors and Team Managers / Project Leaders to

discuss outputs of monitoring
- Reports PBR problems or improvements needed to appropriate areas
- Assists client in monitoring specific tasks/queues as needed
- Communicates with supervisors on program changes, and communicates CSR actions to supervisors

for performance appraisals
- Stays informed about client

Identify training needs by evaluating strengths and weaknesses on the project by monitoring results

(Quality, Productivity KPI) or as per operation insights/feedback
- Translate requirements into training that will develop employees for the next step of their career

path
- Build an annual training program and prepare teaching plans.
- Develop or oversee, training roadmap/modules, classroom handouts, instructional materials, aids,

and manuals
- Created, supervised, and evaluated regular assessments roll-out, including the development of

corrective action for errors
- Acclimate new hires to the business and conduct orientation sessions
- Deliver the training content through various channels/ mediums, such as Onsite Training Rooms,

Virtual meetings, on-floor huddles, one-to-ones, etc.
- Ensure self-paced training courses are completed

ON SITE POSITION IN 7 RIOS

Working schedule:
Rotative shifts Monday to Sunday 8am-8pm (40h per week)

Expected Start Date: 27/01/2025



  • Lisboa, Portugal Blu Selection Tempo inteiro

    Ready to take the next step in your career? Join our client, a global CX leader, as a Trainer and empower others through impactful learning experiences! Location: Lisbon (On-site first 2 months, then hybrid) Schedule: Monday–Friday | 9:00–18:00 Language: Fluent German required Experience: 6+ months in training/teaching & call center preferred What...

  • French Speaking Trainer

    1 semana atrás


    Lisboa, Portugal SpotON Connections Tempo inteiro

    Our client is a recognized service provider in the management of health insurance and pension fund contracts. A company with strong and continuous growth with a focus on constant progress, dedicated to optimizing management and customer satisfaction. Currently looking for an internal Trainer, that under the responsibility of the Training Manager, and in...


  • Lisboa, Portugal Modus Create Tempo inteiro

    Join Modus Create as Lead Copilot Trainer Remote – Europe – Contract We are looking for a Lead Copilot Trainer, where you’ll help engineering teams adopt GitHub Copilot through live workshops, hands‑on exercises, and customized training sessions. You’ll deliver engaging, technical content that enables developers to integrate AI‑assisted coding...


  • Lisboa, Portugal SpotON Connections Tempo inteiro

    **HEBREW SPEAKING QUALITY ANALYST - LISBON, PORTUGAL** Our client is looking for a Quality Analyst, who will be responsible for a variety of tasks, playing a key role in developing a team that is focused on Trust & Safety. The Quality Analyst will be a single point of contact in terms of Quality for its market, working closely with the Client, the Trainer,...

  • Customer Excellence Trainer

    2 semanas atrás


    Lisboa, Portugal Emma The Sleep Company Tempo inteiro

    **Ready to lead, disrupt and reinvent the sleep industry?** We are Emma - The Sleep Company. One of Europe's fastest-growing startups, we are now the world's leading D2C sleep brand. In 2020 our revenue grew from €150 to €405 million. We're pushing the boundaries of technology to transform the world of sleep. And we want your help to pull it off. But...


  • Lisboa, Portugal AUTODOC Tempo inteiro

    **Where your expertise is needed**: Von Null auf 100 - AUTODOC hat sich seit der Unternehmensgründung im Jahre 2008 bis heute als Europas führender Onlinehändler für Autoersatzteile etabliert. Mit einem starken Kundenfokus und einer bedarfsgerechten Sortimentszusammenstellung mit derzeit rund 2,5 Mio. Produkten von 870 Herstellern für 166 Automarken...


  • Lisboa, Portugal MAGYORS DIGITAL, LDA Tempo inteiro

    **KEY ROLES**: - Manage overall training requirements, ensure sufficient training resources are available to roll out required new hire induction and program training. Flag resource constraints timely to allow alignment of training plans with training resource capacity. - Ensure continuous improvement of Service Provider and program training materials and...


  • Lisboa, Portugal TP Tempo inteiro

    What you can expect Do you like to help people develop their skills and achieve the best results possible? Are you analytical and keen on finding the root cause of technical issues? Then you are the Subject Matter Expert that we are looking for What you'll do Maintain and develop product knowledge by providing support to agents, including floor walking, live...


  • Lisboa, Portugal Atlean World Tempo inteiro

    Your Next Job, Without Boundaries!_ We are offering a great work experience in Lisbon, Portugal for a role as a **Gaming Content Moderator** - German speaker. **Why a Gaming Content Moderator** **role is great for your professional and personal development**: - Live in Lisbon and embrace multicultural experiences - Represent an **international Online...


  • Lisboa, Portugal Atlean World Tempo inteiro

    Mögen Sie internationale Umgebungen und digitales Marketing auf Social Media? Entdecken Sie dieses Angebot für ein neues Leben im Ausland in Lissabon. - **:::::::::::::**:_ Description - Your Next Job, Without Boundaries!_ We are offering a great work experience in Lisbon, Portugal for a role as a **Social Media Customer Advisor** - German speaker. **Why a...