BMC Helix Support
Há 5 dias
Müller's Solutions is looking for an enthusiastic BMC Helix Support / Technical Support Analyst to join our remote team. In this vital role, you will deliver superior technical support to our clients using BMC Helix, assisting them with troubleshooting and resolving various technical challenges related to the software. This position requires a proactive approach in providing solutions while ensuring a high level of customer satisfaction. Key Responsibilities: Provide efficient first-level technical assistance to clients using BMC Helix, addressing and resolving inquiries promptly. Troubleshoot issues related to BMC Helix, including installation, configuration, and operational challenges. Guide clients through the implementation process, ensuring effective usage of the BMC Helix platform. Document technical problems and solutions systematically to build a robust knowledge base for future reference. Collaborate with product teams to communicate customer feedback and assist in routine software updates. Participate in training sessions and webinars to educate users on best practices within the BMC Helix environment. Contribute to process improvement initiatives that enhance customer support experiences. Requirements Requirements: Bachelor's degree in Computer Science, Information Technology, or related discipline. Minimum of 2 years of technical support experience, ideally within a software or IT service environment. In-depth knowledge of BMC Helix and experience with ticketing systems. Strong analytical and troubleshooting skills, with attention to detail. Excellent verbal and written communication abilities to convey complex information clearly. Ability to work independently in a remote setup while managing efficiency and productivity. Customer-oriented mindset with a dedication to exceeding client expectations. Preferred Qualifications: Experience in ITIL frameworks or IT service management processes. Familiarity with other IT service management tools and methodologies. Prior experience in a remote technical support role. Relevant certifications in BMC Helix or IT support services are a plus. Capability to prioritize tasks effectively and work under minimal supervision.
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Bmc Helix Support
Há 6 dias
Lisboa, Portugal Müller`s Solutions Tempo inteiroMüller's Solutions is looking for an enthusiastic BMC Helix Support / Technical Support Analyst to join our remote team. In this vital role, you will deliver superior technical support to our clients using BMC Helix, assisting them with troubleshooting and resolving various technical challenges related to the software. This position requires a proactive...
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BMC Helix Developer
Há 5 dias
Lisboa, Portugal Müller`s Solutions Tempo inteiroMüller's Solutions is looking for a talented BMC Helix Developer to join our dynamic team remotely. In this position, you will focus on the design, development, and enhancement of applications within the BMC Helix framework to address our clients' unique business challenges. Your expertise will drive the customization and optimization of Helix solutions,...
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BMC Helix Integration
Há 5 dias
Lisboa, Portugal Müller`s Solutions Tempo inteiroMüller's Solutions is looking for a talented BMC Helix Integration / Automation Specialist to join our dynamic team remotely. In this pivotal role, you will be tasked with creating and implementing automation solutions using BMC Helix integration tools. Your contributions will be essential in streamlining operations and enhancing client satisfaction through...
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BMC Helix Developer
1 dia atrás
Lisboa, Portugal Müller's Solutions Tempo inteiro2 months ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. Müller's Solutions is looking for a talented BMC Helix Developer to join our dynamic team remotely. In this position, you will focus on the design, development, and enhancement of applications within the BMC Helix framework to address our clients'...
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Bmc Helix Consultant
1 semana atrás
Lisboa, Portugal Müller`s Solutions Tempo inteiroMüller's Solutions is actively seeking a talented BMC Helix Consultant / Solution Architect to join our remote team. In this pivotal role, you will harness your deep understanding of the BMC Helix platform to create, implement, and enhance solutions tailored to our clients' unique needs. You will collaborate closely with stakeholders to gather requirements,...
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Bmc Helix Integration
Há 6 dias
Lisboa, Portugal Müller`s Solutions Tempo inteiroMüller's Solutions is looking for a talented BMC Helix Integration / Automation Specialist to join our dynamic team remotely. In this pivotal role, you will be tasked with creating and implementing automation solutions using BMC Helix integration tools. Your contributions will be essential in streamlining operations and enhancing client satisfaction through...
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Associate Technical Support Analyst
Há 6 dias
Lisboa, Portugal BMC Software Tempo inteiroCountry - Portugal - State - NA - Date Published - 09-Sep-2025 - Job ID - 45689 - Travel - You may occasionally be required to travel for business - Secondary locations - ESP Office at Home - This role can be based remotely in Portugal - Looking for details about our benefits? Description and Requirements "At BMC trust is not just a word - it's a way of...
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Mainframe Customer Success Specialist
Há 13 horas
Lisboa, Portugal BMC Software Tempo inteiroCountry - Portugal - State - NA - Date Published - 16-Jul-2025 - Job ID - 45301 - Travel - You may occasionally be required to travel for business - This role can be based remotely in Portugal - Looking for details about our benefits? - Description and Requirements "At BMC trust is not just a word - it's a way of life!" We are an award-winning, equal...
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Incident Manager
1 semana atrás
Lisboa, Portugal Olisipo Tempo inteiroReferência 12202_Incident Manager_Lisbon **Descrição**: Service Manager **Perfil**: - Must have experience across all ITSM modules (Incident (2nd level support), Change, Problem, Service Request, CMDB and Knowledge Management); - Strong understanding and experience with leading ITSM/ITOM platform BMC ITSM Helix & Digital Workspace); - Should have...
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Itsm Consultant
Há 13 horas
Lisboa, Portugal Inoweiser Tempo inteiroAre you passionate about developing? We are looking for an **ITSM Consultant **to join our team in **Lisbon or Porto**! **Qualifications/Key Skills**: - Between 2 to 3 years of experience; - Experience in administration and support of Service Desk platforms, preferably from BMC (BMC Remedy ARS, ITSM Remedy or BMC Helix ITSM); - Bachelor's/Master's degree...
