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Secure Your Ideal Fixed-Schedule Role in Lisbon German Market Focus Are you fluent in German and English and looking for a prestigious, stable role in customer support with a predictable Monday-to-Friday schedule? We are seeking detail-oriented, highly organized professionals to join our dedicated team in Lisbon, providing essential advisory support for clients in the travel and transportation sector. This specialized role focuses on resolving complex inquiries related to travel policies, regulatory compliance, and booking adjustments for a major global service provider. What You Will Do: Specialized Guidance: Act as a trusted advisor, responding to high-priority customer contacts (primarily B2C) concerning flight bookings, refund processing, policy interpretation, and regulatory questions specific to the German market. End-to-End Case Management: Own and manage cases from initial contact to resolution, ensuring all documentation aligns with service standards and industry regulations. Process Efficiency: Utilize expert knowledge of internal systems and operating procedures to provide swift, accurate, and compliant solutions, minimizing the need for lengthy transfers or repeat contacts. Quality Assurance: Maintain an exceptionally high standard of quality in both written and verbal German and English communication, ensuring clarity, accuracy, and adherence to professional guidelines. Stakeholder Liaison: Coordinate with back-office teams, legal departments, and operational staff to resolve complex or escalated client situations effectively. We Are Looking For: Language Prerequisite: Native or Near-Native fluency in German (C1/C2) is mandatory. Professional working proficiency in English (B2/C1) is essential for internal communication and training. Experience: Previous experience in a high-volume, quality-focused customer service, administrative, or compliance-related role is highly valued. Experience in the travel, finance, or regulatory sectors is a strong asset. Attention to Detail: Exceptional organizational skills and meticulous attention to detail, crucial for handling precise policy and regulatory information. Communication: Clear, empathetic, and persuasive communication style, with the ability to convey complex information simply and effectively. Reliability: Proven ability to manage a full-time, consistent work schedule efficiently and reliably. Work Authorization: Must be willing to relocate to and be legally authorized to work in Portugal. Working Conditions: Location: On-Site in our modern office environment in the beautiful city of Lisbon, Portugal. Schedule: Full-time, 40 hours per week, with a highly desirable, fixed schedule of 08:00 AM 05:00 PM (Portuguese Time). Time Off: Enjoy a standard work week with Saturdays and Sundays guaranteed off, plus time off for national
