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Customer Success
2 semanas atrás
A ThinkOpen Solutions , líder nacional na implementação e personalização do software de gestão Odoo , está a crescer e procura reforçar a sua equipa com um/a Customer Success / Account Manager apaixonado/a por tecnologia e com forte orientação para o sucesso do cliente. Se tens uma mente analítica, excelentes habilidades de comunicação e desejas fazer parte de uma equipa inovadora, esta é a tua oportunidade
Somos a principal referência em Portugal na implementação de soluções Odoo, ajudando empresas a otimizar os seus processos através de software ERP personalizado e inovador. Com uma equipa altamente especializada e em constante crescimento, temos como missão transformar a forma como as empresas operam, proporcionando-lhes a melhor experiência tecnológica.
Responsabilidades:
- Gerir e fortalecer o relacionamento com os nossos clientes, garantindo que eles alcançam os seus objetivos de negócio através da nossa solução Odoo;
- Acompanhar a implementação e utilização do Odoo, oferecendo apoio contínuo e soluções personalizadas para maximizar os resultados;
- Monitorizar o sucesso dos clientes, identificando oportunidades de melhoria e atuando proativamente para garantir a satisfação total;
- Colaborar com as equipas internas (consultoria, implementação, suporte técnico) para garantir uma integração perfeita e uma experiência do cliente excecional;
- Identificar oportunidades de expansão de contas, como upselling e cross-selling, contribuindo para o crescimento contínuo da empresa.
- Preparar relatórios regulares e apresentações sobre o desempenho dos clientes e as oportunidades de melhoria.
Requisitos:
- Experiência mínima de 2 anos em funções de Customer Success, Account Management ou áreas similares, preferencialmente em empresas de tecnologia ou implementação de software;
- Conhecimento ou experiência com soluções ERP, particularmente Odoo, será uma vantagem (não obrigatório, mas valorizado);
- Fortes habilidades de comunicação, tanto em português quanto em inglês.
Capacidade de trabalhar de forma autónoma e em equipa, com um forte foco em resultados e satisfação do cliente;
- Proatividade, capacidade de resolução de problemas e pensamento estratégico;
- Experiência em gestão de contas e identificação de oportunidades de crescimento , será um diferencial.
- Oportunidade de trabalhar numa empresa líder de mercado, com uma equipa dinâmica e em constante evolução;
- Formação contínua e desenvolvimento profissional na área do software Odoo.
- Ambiente de trabalho inovador, colaborativo e desafiador.
- Pacote salarial competitivo e benefícios adicionais.
- Possibilidade de crescimento dentro da empresa.
Se tens paixão por tecnologia, orientação para resultados e és um profissional focado no sucesso do cliente, queremos conhecer-te
Envie o seu CV e carta de motivação para: com a Refª 2025CSIO01
Junta-te à ThinkOpen Solutions e faz parte da nossa missão de transformar negócios através da implementação de soluções Odoo em Portugal
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