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Are you a local resident of Braga with native-level French proficiency and a passion for helping others? Join our dynamic team as a French-Speaking Support Specialist This role offers a fantastic opportunity to kickstart your career in a supportive and international environment, right here in Braga. Key Details Location: Braga, Portugal (Hybrid/On-site Model) Employment Type: Full-time Starting Date: 8th January 2026 Relocation Package: Not provided The RoleAs a French-Speaking Support Specialist, you will be the primary point of contact for our French-speaking customers, providing outstanding technical and/or customer support via phone, email, and chat. Your main goal will be to resolve queries efficiently and ensure a positive customer experience. Responsibilities Answer and manage incoming customer contacts (calls, emails, chat) in French. Diagnose, troubleshoot, and resolve customer issues related to our product/service. Document all customer interactions accurately in our CRM system. Escalate complex issues to senior specialists or other departments when necessary. Maintain a high level of product knowledge and service expertise. Contribute to team success by meeting individual and team performance targets. Must-Have Qualifications Language Proficiency: French: Fluent, Native-level proficiency (C2). This is essential for communicating effectively with our French-speaking clientele. Local Status: Must be a resident of Braga or the surrounding area and eligible to work in Portugal. Documentation Requirements: Must possess one of the following valid documents: Valid Portuguese Residency Card (must be valid for more than one year from the start date). EU Citizenship (valid ID/Passport). Valid Refugee Card recognized by Portuguese authorities. Good to Have Previous experience in a Customer Support, Technical Support, or Contact Center environment is a plus, but not mandatory. We welcome motivated entry-level candidates Strong communication and active listening skills. A proactive, positive, and problem-solving attitude. Familiarity with CRM software (e.g., Salesforce, Zendesk) is a benefit. Working Schedule Days: Monday to Friday Shifts: Rotational shifts between 07:00 and 19:00 (e.g., 7h-16h, 9h-18h, 10h-19h). Days Off: Saturday and Sunday (Guaranteed weekend off) Compensation & BenefitsWe believe in rewarding our employees generously. The compensation package includes: Competitive Salary based on experience and market standards. Performance Bonus scheme. Meal Allowance (Subsidio de Alimentação). Transport Allowance (as per company policy for hybrid/on-site work). Comprehensive Health Insurance. All Necessary Equipment Provided by the company (laptop, headset, etc.). Excellent Career Growth and professional development opportunities. A fun, multicultural, and collaborative working environment. Ready to Apply?If you meet the required criteria and are excited about a career in support, apply today We are looking forward to welcoming a new talent to our Braga team onJanuary 8, 2026.
