Guest Experience Internship

Há 23 horas

Lisboa, Portugal WOTELS Tempo inteiro

Program Objective: To provide interns with hands-on experience in guest experience management within a multi-unit hospitality group. Interns will develop skills in customer experience coordination, communication, feedback analysis, teamwork, and service quality, preparing them for future roles in hospitality, tourism, or guest experience management. Guest Experience Management Supporting the coordination of guest interactions throughout the entire stay (arrival, stay, departure) Assisting in ensuring service quality standards are met across all Wotels units Identifying opportunities to improve guest satisfaction and overall experience Supporting the resolution of guest issues in collaboration with on-site teams Communication & Guest Feedback Collecting guest feedback through surveys, reviews, and social media platforms Organizing and categorizing guest comments by topic and urgency Supporting responses to online reviews in line with brand tone and guidelines Assisting in the preparation of feedback summaries and reports for internal teams Contributing to action plans to address recurring issues or enhance positive experiences Coordination with Teams & Partners Collaborating with internal teams (Front Desk, Housekeeping, Maintenance, F&B) Supporting communication between units to ensure a consistent guest experience Assisting in coordinating local partners and external service providers Helping manage guest-facing services such as tours, activities, and transportation Programs & Events for Guests Supporting the planning and execution of guest events and experience programs Assisting with scheduling and logistics of special activities offered at the units Helping collect guest feedback on events and experiences Supporting improvements and new ideas for guest engagement Teamwork & Learning Working closely with the Experience Coordinator on daily tasks and projects Participating in team meetings and sharing improvement ideas Learning how guest experience is managed across multiple hospitality units Developing organizational, communication, and problem-solving skills

  • Guest Experience Internship

    Há 6 dias

    Lisboa, Portugal WOTELS Tempo inteiro

    Descrição da Função Program ObjectiveTo provide interns with hands-on experience in guest experience management within a multi-unit hospitality group. Interns will develop skills in customer experience coordination, communication, feedback analysis, teamwork, and service quality, preparing them for future roles in hospitality, tourism, or guest...

  • Guest Experience Internship

    Há 4 dias

    Lisboa, Portugal Hyatt Tempo inteiro

    Descrição da Função Program Objective To provide interns with hands-on experience in guest experience management within a multi-unit hospitality group. Interns will develop skills in customer experience coordination, communication, feedback analysis, teamwork, and service quality, preparing them for future roles in hospitality, tourism, or guest...

  • guest experience internship

    Há 3 dias

    Lisboa, Portugal WOTELS Tempo inteiro

    Program Objective: To provide interns with hands-on experience in guest experience management within a multi-unit hospitality group. Interns will develop skills in customer experience coordination, communication, feedback analysis, teamwork, and service quality, preparing them for future roles in hospitality, tourism, or guest experience management. Guest...

  • Guest Experience Internship

    Há 7 dias

    Lisboa, Lisboa, Portugal WOTELS Tempo inteiro

    Descrição da FunçãoProgram ObjectiveTo provide interns with hands-on experience in guest experience management within a multi-unit hospitality group.Interns will develop skills in customer experience coordination, communication, feedback analysis, teamwork, and service quality, preparing them for future roles in hospitality, tourism, or guest experience...

  • guest experience internship

    Há 3 dias

    Lisboa, Lisboa, Portugal WOTELS Tempo inteiro

    Program Objective:To provide interns with hands-on experience in guest experience management within a multi-unit hospitality group.Interns will develop skills in customer experience coordination, communication, feedback analysis, teamwork, and service quality, preparing them for future roles in hospitality, tourism, or guest experience management.Guest...

  • Guest Experience Internship

    Há 2 dias

    Lisboa, Lisboa, Portugal WOTELS Tempo inteiro

    Program Objective:To provide interns with hands-on experience in guest experience management within a multi-unit hospitality group.Interns will develop skills in customer experience coordination, communication, feedback analysis, teamwork, and service quality, preparing them for future roles in hospitality, tourism, or guest experience management.Guest...

  • Guest Experience Internship

    Há 4 dias

    Lisboa, Portugal Hyatt Tempo inteiro

    Manage guest experience, build relationships, and handle complaints. Oversee the department, train staff, and ensure exceptional service.

  • Property Manager

    Há 6 dias

    Lisboa, Portugal YUP. Tempo inteiro

    At YUP, we believe finding a home should be simple. We manage modern student living spaces in Lisbon and Évora, offering comfort, practicality, and community. We’re looking for a motivated team member to support daily operations and ensure a great experience for all our guests. Main Responsibilities - Support guests throughout their stay; - Coordinate...

  • Marketing & Experience (Internship Opportunity) @

    Há 3 dias

    Lisboa, Portugal Selina Tempo inteiro

    **WANT TO MIX A GREAT WORK EXPERIENCE WITH AN AMAZING LIFE EXPERIENCE?** Seize this unique opportunity to work for Selina, one of the world’s fastest-growing lifestyle hospitality brands! **What is Selina?** Our Mission is to inspire authentic and meaningful connections. Selina was born out of a desire to celebrate the nomadic lifestyle: to experience...

  • Guest Experience Agent

    1 hora atrás

    Lisboa, Portugal ME Lisbon - Meliá Hotels International Tempo inteiro

    ME Lisbon is more than a luxury hotel! It’s a vibrant hub of art, culture, and modern design located in the heart of Lisbon. We deliver an exclusive, tailored experience for our guests, making every stay unforgettable. Mission: As an Aura Host (Guest Experience Agent), you will be the face and heart of our guest experience. Working closely with the Aura...