guest experience internship

1 dia atrás

Lisboa, Lisboa, Portugal WOTELS Tempo inteiro

Program Objective:

To provide interns with hands-on experience in guest experience management within a multi-unit hospitality group.

Interns will develop skills in customer experience coordination, communication, feedback analysis, teamwork, and service quality, preparing them for future roles in hospitality, tourism, or guest experience management.

Guest Experience Management

  • Supporting the coordination of guest interactions throughout the entire stay (arrival, stay, departure)
  • Assisting in ensuring service quality standards are met across all Wotels units
  • Identifying opportunities to improve guest satisfaction and overall experience
  • Supporting the resolution of guest issues in collaboration with on-site teams

Communication & Guest Feedback

  • Collecting guest feedback through surveys, reviews, and social media platforms
  • Organizing and categorizing guest comments by topic and urgency
  • Supporting responses to online reviews in line with brand tone and guidelines
  • Assisting in the preparation of feedback summaries and reports for internal teams
  • Contributing to action plans to address recurring issues or enhance positive experiences

Coordination with Teams & Partners

  • Collaborating with internal teams (Front Desk, Housekeeping, Maintenance, F&B)
  • Supporting communication between units to ensure a consistent guest experience
  • Assisting in coordinating local partners and external service providers
  • Helping manage guest-facing services such as tours, activities, and transportation

Programs & Events for Guests

  • Supporting the planning and execution of guest events and experience programs
  • Assisting with scheduling and logistics of special activities offered at the units
  • Helping collect guest feedback on events and experiences
  • Supporting improvements and new ideas for guest engagement

Teamwork & Learning

  • Working closely with the Experience Coordinator on daily tasks and projects
  • Participating in team meetings and sharing improvement ideas
  • Learning how guest experience is managed across multiple hospitality units

  • Developing organizational, communication, and problem-solving skills

  • Currently enrolled in Hospitality, Management, Tourism, or related fields.

  • Able to provide an Internship Agreement
  • EU Citizen or have a VISA
  • Excellent organizational and multitasking skills with keen attention to detail.
  • Strong written and verbal communication abilities.
  • A proactive attitude, willingness to learn, and ability to adapt to a dynamic work environment.
  • Passion for hospitality and creating exceptional guest experiences.

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