Guest Experience Internship

Há 3 dias

Lisboa, Lisboa, Portugal WOTELS Tempo inteiro

Program Objective:

To provide interns with hands-on experience in guest experience management within a multi-unit hospitality group.

Interns will develop skills in customer experience coordination, communication, feedback analysis, teamwork, and service quality, preparing them for future roles in hospitality, tourism, or guest experience management.

Guest Experience Management

  • Supporting the coordination of guest interactions throughout the entire stay (arrival, stay, departure)
  • Assisting in ensuring service quality standards are met across all Wotels units
  • Identifying opportunities to improve guest satisfaction and overall experience
  • Supporting the resolution of guest issues in collaboration with on-site teams

Communication & Guest Feedback

  • Collecting guest feedback through surveys, reviews, and social media platforms
  • Organizing and categorizing guest comments by topic and urgency
  • Supporting responses to online reviews in line with brand tone and guidelines
  • Assisting in the preparation of feedback summaries and reports for internal teams
  • Contributing to action plans to address recurring issues or enhance positive experiences

Coordination with Teams & Partners

  • Collaborating with internal teams (Front Desk, Housekeeping, Maintenance, F&B)
  • Supporting communication between units to ensure a consistent guest experience
  • Assisting in coordinating local partners and external service providers
  • Helping manage guest-facing services such as tours, activities, and transportation

Programs & Events for Guests

  • Supporting the planning and execution of guest events and experience programs
  • Assisting with scheduling and logistics of special activities offered at the units
  • Helping collect guest feedback on events and experiences
  • Supporting improvements and new ideas for guest engagement

Teamwork & Learning

  • Working closely with the Experience Coordinator on daily tasks and projects
  • Participating in team meetings and sharing improvement ideas
  • Learning how guest experience is managed across multiple hospitality units
  • Developing organizational, communication, and problem-solving skills

  • guest experience internship

    1 dia atrás

    Lisboa, Lisboa, Portugal WOTELS Tempo inteiro

    Program Objective:To provide interns with hands-on experience in guest experience management within a multi-unit hospitality group.Interns will develop skills in customer experience coordination, communication, feedback analysis, teamwork, and service quality, preparing them for future roles in hospitality, tourism, or guest experience management.Guest...

  • Guest Experience Agent

    Há 4 dias

    Lisboa, Lisboa, Portugal Numa Tempo inteiro

    ABOUT NUMAHey there We're Numa, a forward-thinking hospitality brand redefining how people discover cities. We create spaces where simplicity meets innovation, offering thoughtfully designed rooms, studios, and apartments in the heart of Europe's most vibrant neighbourhoods.We're not just transforming the guest experience—we're revolutionizing the...

  • Senior Guest Experience Agent

    Há 5 dias

    Lisboa, Lisboa, Portugal Numa Tempo inteiro

    ABOUT NUMAHey there We're Numa, a forward-thinking hospitality brand redefining how people discover cities. We create spaces where simplicity meets innovation, offering thoughtfully designed rooms, studios, and apartments in the heart of Europe's most vibrant neighbourhoods.We're not just transforming the guest experience—we're revolutionizing the...

  • Remote Internship

    1 semana atrás

    Lisboa, Lisboa, Portugal Katrium Oü Tempo inteiro

    Are you a student seeking for remote and flexible international internship to gain valuable experience? This internship is the perfect match for you.What does this internship offer you?At Katrium, we specialize in international BPO, contact centre services, digital marketing, and market research. With a diverse client base ranging from small businesses to...

  • guest relations manager

    1 semana atrás

    Lisboa, Lisboa, Portugal Luxury Hotel Tempo inteiro

    About the RoleThe Guest Relations Manager ensures every guest enjoys a personalized, intuitive, and memorable stay, consistent with ultra-luxury brand standards.Key ResponsibilitiesOversee all guest relations operations and VIP experiences.Anticipate guest needs and create tailored moments.Manage guest feedback and ensure proactive service recovery.Lead and...

  • assistant guest relations manager

    1 semana atrás

    Lisboa, Lisboa, Portugal Luxury Hotel Tempo inteiro

    About the RoleSupports the Guest Relations Manager in ensuring personalized and exemplary service before, during, and after each guest stay.Key ResponsibilitiesAssist with daily guest relations operations.Ensure VIP arrivals are flawlessly executed.Follow up on guest requests, preferences, and special occasions.Mentor junior team members.ProfileLuxury hotel...

  • Hospitality Frontline Internship

    Há 5 dias

    Lisboa, Lisboa, Portugal WOTELS Tempo inteiro

    Program Objective:To provide interns with practical experience in the hospitality industry, focusing on front desk operations, and guest relations. Interns will develop skills in communication, customer service, problem-solving, and multitasking, preparing them for future roles in hospitality.Key Responsibilities:Guest Relation:Welcoming and checking in/out...

  • Internship AI

    Há 4 dias

    Lisboa, Lisboa, Portugal M365Connect Tempo inteiro

    AI & Automation Internship – Candidate Sourcing & Recruitment Workflow DesignLocation: Remote | Duration: 6 Months | Type: Internship | Opportunity to Go Full-TimeBuild the Future of Recruitment — One Automation at a TimeAt M365Consult, we don't just hire—we engineer intelligent hiring ecosystems. Our mission is to revolutionize how companies...

  • Guest Services Manager

    Há 5 dias

    Lisboa, Lisboa, Portugal Staycity Group Tempo inteiro

    Welcome to Wilde, a thriving, exciting and rapidly expanding aparthotel operator, making waves across the heart of Europe With an impressive track record of multiple new aparthotels opening each year, we're on an unstoppable journey, with exceptional properties across iconic European cities like London, Berlin, Edinburgh, Lisbon and ViennaWe are on the...

  • Professional Internship 6 months

    1 semana atrás

    Lisboa, Lisboa, Portugal Richemont Tempo inteiro

    Professional Internship - Finance InternWHAT WE OFFERThis internship offers a unique opportunity to gain hands-on experience in Financial Planning & Analysis within a dynamic and international environment. You will develop your analytical skills, learn to gather and prepare information for management decision-making, and gain a comprehensive understanding of...