Customer Service Representative

Há 17 horas

funchal, ilha da madeira, Portugal David Kennedy Recruitment Tempo integral

David Kennedy Recruitment is working with a leading Outsourcing/BPO consultancy who is seeking to onboard a Danish speaking Customer Service Representative to join their team in Porto. Position: Customer Service Representative Location: Porto, Portugal Work model: Remote Employment type: Fixed term (6 months) with possibility of extension / permanent contract

DUTIES AND RESPONSIBILITIES
  • Handle inbound calls to assist customers with inquiries
  • Sell products tailored to customer needs
  • Cross-sell and upsell products and associated products
  • Provide customer support for post-booking and booking management
  • Support travel agents with bookings and ensure smooth booking management
  • Offer comprehensive customer information on destinations, boats, documentation, pricing, and other related inquiries
REQUIREMENTS
  • Native / fluent in Danish (C2) both verbal and written. Fluent in English (minimum B2 level)
  • Previous experience in customer service or sales, preferably in the travel or hospitality industry
  • Strong communication skills with the ability to engage and build rapport over the phone
  • Ability to manage multiple inquiries and provide accurate information efficiently
  • Experience in upselling and cross-selling products or services
  • Customer-focused mindset with a commitment to delivering high-quality service
  • Proficiency in booking systems or travel management tools will be considered as an advantage
  • Strong attention to detail and problem-solving mindset
  • Ability to effectively communicate, both written and verbally
  • Ability to multitask in fast paced environment
  • Working schedule: Monday to Friday: 08:00h - 17:00h.
OFFER
  • Competitive salary with performance-based incentives
  • Professional growth opportunities within the BPO industry
  • Collaborative and supportive work environment
  • Access to exclusive travel perks and discounts
  • And many more