Customer Service Supervisor – Portuguese speaker

Há 7 dias

Lisboa, Portugal TP Tempo inteiro

What you can expect Are you passionate about managing people and achieving goals? Do you feel comfortable in leadership roles? Do you have previous experience managing medium-sized teams, ensuring that they deliver the best service possible? If you think that this is up your speed, then this may be the opportunity for you What you'll do Ensuring the team's development, monitoring and evaluation; Motivating the team; Managing the team daily, according to internal policies; Ensuring the accomplishment of the Key Performance Indicators; Developing action plans for continuous improvement. What you'll need Fluency in Portuguese (Native level); Fluency in English (B2 level); Experience as supervisor/leadership positions; Experience with customer service and live channels; Analytical ability, decision making, and team player; Please note that we will only consider CV if submitted in English. Benefits Excellent work opportunity in a dynamic leading multinational company; Investment in training and personal development; Modern, centrally located buildings with canteen facilities and an excellent public transportation connection; Health Insurance; Free Portuguese language courses, sport activities and organized events; Free healthy meals in the cafeterias, such as soup, bread, salad and fruit. Teleperformance Portugal TP Portugal is one of the 25 best companies to work for in Europe, according to Great Place to Work. It was also recognized as the Best and Largest Exporting Company and the Best Job Creator in Portugal by Exame magazine With more than employees for 67 markets, TP Portugal provides services in 37 languages. With a multicultural, highly qualified, and deeply specialized team, it offers a wide range of integrated omnichannel solutions. TP is a pioneer in technology applied to customer support and maintains the highest security standards. TP Portugal continues to grow. Join our team and find your place at TP

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