Customer Service Agent Portuguese Speaker Porto

Há 6 dias

Lisboa, Portugal Cross Borders Talents Tempo inteiro

**Job Title: Customer Service Agent (Portuguese Speaker)**

**Location**: Porto Portugal Onsite

**Job Type**: Full-Time

**About Us**: We are a leading company in the BPO, committed to delivering exceptional customer experiences. Our dynamic and multicultural team in Lisbon is looking for a motivated and enthusiastic Customer Support Agent who is fluent in Portuguese. If you are passionate about helping others and seeking a vibrant workplace, we would love to hear from you

**Responsibilities**:

- Resolve customer inquiries and issues efficiently and professionally.
- Maintain thorough and accurate customer records in our database.
- Collaborate with other departments to solve complex customer problems.
- Stay updated on product knowledge and company policies to ensure accurate information is provided to customers.
- Contribute to team efforts by accomplishing related tasks as needed.

**Requirements**:

- Native or fluent Portuguese speaker.
- Proficiency in English (both written and spoken).
- Previous experience in customer support or a related field is a plus.
- Excellent communication and interpersonal skills.
- Ability to handle stressful situations calmly and effectively.
- Strong problem-solving skills and attention to detail.
- Basic computer skills and familiarity with CRM systems.

**What We Offer**:

- Competitive salary and benefits package.
- Comprehensive training and development programs.
- Opportunities for career growth within the company.

**- Performance bonus**

Join us and be part of a company where your contributions are valued and your career can flourish We look forward to welcoming you to our team.

Pay: From 1,400.00€ per month

Application Question(s):

- Do you have a EU Passport or Portuguese residence card?
- Do you live in Porto?

**Language**:

- English (required)
- Portuguese (required)

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