Customer Service Agent

2 semanas atrás

Lisboa, Portugal HCL Technologies Tempo inteiro

**Customer Service Agent - Portuguese + English (1 Year Contract)**

HCL Technologies a renowned global IT service and consulting company, presently developing our tech footprint in Lisbon (Parque das Nações).

As a Service Desk Agent you will be the main point of contact for technical and customer support issues across Europe.

**Responsibilities**
- Manage incoming client contacts and escalations with compassion and proactivity in order to prioritize their needs and provide unique solutions to problems
- Own the Stakeholder Experience by liaising with diverse Helpdesks (for troubleshooting assistance), product partners (both certified through the client and third-parties) and Quality Engineering teams
- Coordinate regular calls with the client for refills and upgrades to product accessories
- Process both client-generated and internally generated service request tickets within specified delivery times
- Administrative support to certify client details and alter any incorrect information within our stakeholder’s client database
- Flexibility to take on additional tasks as directed by Team Lead
**Qualifications & Experience**
- High School Degree, GED or equivalent
- Bachelor’s Degree in any related field is preferred
- Minimum 1 year of experience in customer support
**Required Language Thresholds**:

- Portuguese (C2: Native-Level Fluency)
- English (C1/C2: Native-Level Fluency)
**Skills & Knowledge**
- Knowledge of computers and MS Office
- Working knowledge of a customer focused environment
- Effective interactive skills and ability to work as part of a team
- Resilient under pressure and adaptable to unseen work demands
- Flexible attitude towards working patterns including early starts, & Bank Holidays
**Benefits and Perks**
- Competitive Salary
- Meal Allowance on Card
- Career Progression Opportunities
- Parenthood Program
- Well rounded Health and Life Insurance Packages
- On-site gym: includes indoor pool access, fitness classes, and a football pitch
- Staff Canteen with varied food options and river-facing balcony seating

**Job Types**: Full-time, Contract
Contract length: 12 months

  • Customer Service Agent

    2 semanas atrás

    Lisboa, Portugal Lyca Mobile UK Tempo inteiro

    About the Role At Lyca Mobile Portugal, we are committed to providing outstanding customer service. As a Customer Service Agent (Inbound), you will be responsible for providing information about our products and services, answering customer inquiries, and resolving any issues efficiently. Our goal is to ensure excellent service standards, respond effectively...

  • Customer Service Agent

    Há 2 dias

    Lisboa, Portugal SkillMatch Solutions Tempo inteiro

    Customer Service Agent Do you thrive in a fast-paced environment where you can make a real difference? We're looking for passionate and multilingual customer service agents to join our growing team in Lisbon, Portugal This is your chance to be part of a dynamic company that's revolutionizing mobility services around the world. What You'll Do: Be a customer...

  • Customer Service Agent

    Há 2 dias

    Lisboa, Portugal Cbtalents Tempo inteiro

    We are currently looking for a German-speaking Customer Service Agent to join an on-site team based in central Lisbon. This is a full-time opportunity offering a stable Monday-to-Friday schedule and the chance to work in an international, customer-focused environment. Purpose of the Role You would be joining a global team supporting one of the world's...

  • Customer Service Agent

    Há 2 dias

    Lisboa, Lisboa, Portugal Cbtalents Tempo inteiro

    We are currently looking for a German-speaking Customer Service Agent to join an on-site team based in central Lisbon. This is a full-time opportunity offering a stable Monday-to-Friday schedule and the chance to work in an international, customer-focused environment. Purpose of the Role You would be joining a global team supporting one of the world's...

  • Polish Customer Service Agent

    2 semanas atrás

    Lisboa, Portugal KultureTalent - Global Talent Tempo inteiro

    About the job Polish Customer Service Agent Customer Service Representatives are the first contact point for customers with questions or concerns. Their primary objective is to ensure customers have a seamless experience and feel satisfied with the companys products or services. Whether through phone, email, or chat, CSRs are always ready to go the extra...

  • Customer Service Agent Nordics

    2 semanas atrás

    Lisboa, Portugal BSP executive Tempo inteiro

    **¿Dónde trabajarás?**: We're looking for a Customer Service Agent with Nordic Language to join an international outsourcing company based in Lisbon. **¿Qué harás?**: As a Customer Service Advisor Nordics, you will be responsible for delivering exceptional customer experience by consistently providing solutions. During your day to day: - You will...

  • Customer Service Agent with French

    2 semanas atrás

    Lisboa, Portugal BSP executive Tempo inteiro

    **¿Dónde trabajarás?**: We're looking for a Customer Service Agent with French to join an international outsourcing company based in Lisbon. **¿Qué harás?**: As a Customer Service Agent with French, you will be responsible for delivering exceptional customer experience by consistently providing solutions. During your day to day: - You will handle...

  • German-speaking Customer Service Agent

    1 semana atrás

    Lisboa, Portugal City Job Offers Tempo inteiro

    **German-speaking Customer Service Agent in Lisbon**: Are you already in Lisbon and do you imagine yourself working at Philip Morrisin your language? Catch this opportunity, join the International Lisbon team and be a part of an innovative change #wearehiring **German Customer Service Agent**: **The company**: Philip Morris International has chosen to do...

  • Swedish & Danish Speaking Customer Service Agents

    1 semana atrás

    Lisboa, Portugal Newstel GmbH Tempo inteiro

    Swedish & Danish speaking Customer Service Agents. At Newstel Portugal, we’re building a team of skilled virtual Customer Service Agents who are **fluent in English** plus **one of the following languages**: - Swedish - Danish This is for an exciting new campaign. **Why Join Newstel Portugal?** - Flexible work options: Part-time & Full-time roles...

  • Customer Service Agent

    Há 3 dias

    Lisboa, Portugal Kaizen Gaming Tempo inteiro

    **We are Kaizen Gaming** Kaizen Gaming is the leading GameTech company in Greece and one of the fastest-growing in the world, operating in 13 markets with 2 brands, Betano & Stoiximan. We always aim to leverage cutting-edge technology, providing the best experience to our millions of customers who trust us for their entertainment. We are a diverse team of...