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Customer Service Agent
2 semanas atrás
**Customer Service Agent - German Speaker**
HCL Technologies a renowned global IT service and consulting company, presently developing our tech footprint in Lisbon (Parque das Nações).
As a Service Desk Agent you will be the main point of contact for technical and customer support issues across Europe.
**Responsibilities**
- Manage incoming client contacts and escalations with compassion and proactivity in order to prioritize their needs and provide unique solutions to problems
- Own the Stakeholder Experience by liaising with diverse Helpdesks (for troubleshooting assistance), product partners (both certified through the client and third-parties) and Quality Engineering teams
- Coordinate regular calls with the client for refills and upgrades to product accessories
- Process both client-generated and internally generated service request tickets within specified delivery times
- Administrative support to certify client details and alter any incorrect information within our stakeholder’s client database
- Flexibility to take on additional tasks as directed by Team Lead
**Qualifications & Experience**
- High School Degree, GED or equivalent
- Bachelor’s Degree in any related field is preferred
- Minimum 1 year of experience in customer support
**Required Language Thresholds**:
- German (C2: Native-Level Fluency)
- English (B2: Independent User Level)
**Skills & Knowledge**
- Knowledge of computers and MS Office
- Working knowledge of a customer focused environment
- Effective interactive skills and ability to work as part of a team
- Resilient under pressure and adaptable to unseen work demands
- Flexible attitude towards working patterns including early starts, & Bank Holidays
**Benefits and Perks**
- Competitive Salary
- Meal Allowance on Card
- Career Progression Opportunities
- Parenthood Program
- Well rounded Health and Life Insurance Packages
- On-site gym: includes indoor pool access, fitness classes, and a football pitch
- Staff Canteen with varied food options and river-facing balcony seating
**hcl_bserv**
**Job Types**: Full-time, Permanent
