Customer Service Agent

Há 3 dias


Lisboa, Lisboa, Portugal PerceptaLyn Tempo inteiro

We are currently looking for a German-speaking Customer Service Agent to join an on-site team based in central Lisbon. This is a full-time opportunity offering a stable Monday-to-Friday schedule and the chance to work in an international, customer-focused environment.

Purpose of the Role
You would be joining a global team supporting one of the world's leading video streaming and e-commerce platforms. In this role, you will be responsible for delivering high-quality customer support and ensuring an excellent customer experience through clear, professional, and friendly communication.

Key Responsibilities
Provide high-quality customer support in German

Assist customers with inquiries and issue resolution

Maintain clear, professional, and friendly communication

Uphold high service quality and performance standards

Requirements
German C1 level
(high B2 also considered) and
English B2
Strong attention to detail and customer-oriented mindset

No prior experience required (up to 12 months of experience welcomed)

Compensation & Benefits
Base salary:
€15,260 gross/year

Language premium:
€235/month

Transportation bonus:
€720/year

Performance bonus:
5% of base salary

Meal allowance:
€7.63/day (net)

Total estimated annual package:
:€21,000+

Additional Benefits
Relocation bonus:
€2,500 gross (paid with first salary)

Signing bonus:
€2,500

Full relocation support (NIF/NISS registration, finding housing assistance, local integration)

Health & Life Insurance (including spouse and children)

Location:
Central Lisbon, Portugal (On-site)

Schedule:
Monday to Friday | 9:00 AM – 6:00 PM

Contract:
1-year fixed-term (2-month training | 30-day probation)



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