Guest Services Officer
Há 7 dias
The Guest Services Officer must be Friendly, Passionate, and Committed. Actively listens and extends assistance to resolve guest issues and concerns. A strong guest satisfaction disposition is mandatory, a people person, with a great sense of humor. The Guest Services Officer must possess outstanding hospitality, focused customer service, strong communication, organizational skills and effective decision-making abilities. QUALIFICATIONS Minimum hiring, language and physical requirements to perform the job. Hiring Requirements: Minimum one-year experience in a customer contact position within the hotel field or related industry. Minimum one-year cash handling experience, and an understanding of US currency and exchange rates required. Proven customer service skills to interact appropriately with guests in a considerate, Professional and positive manner by showing concern and listening actively. Ability to communicate tactfully with guests, department heads and shipboard employees to resolve problems and negotiate resolutions. Ability to operate basic office equipment, including telephones, computers and copy machines. Completion of high school or basic education equivalency preferred. Must be willing to work onboard for 5-6 months. Language Requirements: Required to speak English clearly and distinctly. Aptitude to read and write English in order to understand and interpret written procedures. This includes the ability to give and receive instructions in written and verbal forms and to effectively present information and respond to questions from guests, supervisors and co-workers. Ability to speak additional languages such as Spanish, French, German, Italian, Portuguese, Chinese, Japanese, Korean, Swedish, Norwegian, or Danish is essential.
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JR Guest Relations Officer
1 semana atrás
lisboa, Portugal Celebrity Cruises Tempo inteiroThe Junior Guest Relations Officer owns each guest interaction, follow up on experience and offering a seamless execution of premium service that is both exceptional and memorable. As part of the Guest Relations team, the Junior Guest Relations Officer is the liaison between the guest and all Hotel and Marine Departments, proactively anticipating every...
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JR Guest Relations Officer
1 semana atrás
Lisboa, Lisboa, Portugal Celebrity Cruises Tempo inteiroThe Junior Guest Relations Officer owns each guest interaction, follow up on experience and offering a seamless execution of premium service that is both exceptional and memorable. As part of the Guest Relations team, the Junior Guest Relations Officer is the liaison between the guest and all Hotel and Marine Departments, proactively anticipating every...
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Guest Relations Officer
1 semana atrás
Lisboa, Portugal Celebrity Cruises Tempo inteiroQualifications: SHIPBOARD Employment type. Ability to speak English clearly, distinctly and cordially with guests. Ability to speak additional languages preferably Spanish, Portuguese, Italian, French or German (Conversational Proficiency). 2-3 yrs background experience as Front Desk/Receptionist in a 4 or 5 * Hotel. Guest services shipboard experience is an...
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Guest Relations Officer
1 semana atrás
Lisboa, Portugal Celebrity Cruises Tempo inteiroQualifications: SHIPBOARDEmployment type. Ability to speak English clearly, distinctly and cordially with guests. Ability to speak additional languages preferablySpanish, Portuguese, Italian, French or German(Conversational Proficiency). 2-3 yrs background experience as Front Desk/Receptionist in a4 or 5 * Hotel. Guest services shipboard experience is an...
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Guest Relations Officer
1 semana atrás
Lisboa, Lisboa, Portugal Celebrity Cruises Tempo inteiroQualifications:SHIPBOARD Employment type.Ability to speak English clearly, distinctly and cordially with guests.Ability to speak additional languages preferably Spanish, Portuguese, Italian, French or German (Conversational Proficiency).2-3 yrs background experience as Front Desk/Receptionist in a 4 or 5 * Hotel.Guest services shipboard experience is an...
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Guest Services Manager
2 semanas atrás
Lisboa, Portugal Royal Caribbean Group Tempo inteiroGuest Services Manager continually strives to exceed hospitality industry standards, while ensuring complete guest and team satisfaction. This role establishes and drives a positive working environment and focuses on operational goals where training, leadership, development, and recognizing overall team performance are paramount. Qualifications: 1. Hotel...
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Guest Services Manager
Há 7 dias
Lisboa, Portugal Royal Caribbean Group Tempo inteiroGuest Services Manager continually strives to exceed hospitality industry standards, while ensuring complete guest and team satisfaction. This role establishes and drives a positive working environment and focuses on operational goals where training, leadership, development, and recognizing overall team performance are paramount. Qualifications: 1. Hotel...
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Guest Services Manager
2 semanas atrás
Lisboa, Portugal Royal Caribbean Group Tempo inteiroGuest Services Manager continually strives to exceed hospitality industry standards, while ensuring complete guest and team satisfaction. This role establishes and drives a positive working environment and focuses on operational goals where training, leadership, development, and recognizing overall team performance are paramount. Qualifications: 1. Hotel...
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Guest Services Manager
Há 5 dias
Lisboa, Portugal Royal Caribbean Group Tempo inteiroGuest Services Manager continually strives to exceed hospitality industry standards, while ensuring complete guest and team satisfaction. This role establishes and drives a positive working environment and focuses on operational goals where training, leadership, development, and recognizing overall team performance are paramount. Qualifications: 1. Hotel...
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Guest Services Manager
Há 2 dias
Lisboa, Portugal Royal Caribbean Group Tempo inteiroManages guest services, ensuring exceptional guest experiences and team satisfaction, while driving operational goals and training.
