JR Guest Relations Officer
1 semana atrás
The Junior Guest Relations Officer owns each guest interaction, follow up on experience and offering a seamless execution of premium service that is both exceptional and memorable. As part of the Guest Relations team, the Junior Guest Relations Officer is the liaison between the guest and all Hotel and Marine Departments, proactively anticipating every guest's needs and expectations. The Junior Guest Relations Officer must possess outstanding hospitality, communication and organizational skills in addition to effective decision-making abilities. Paying keen attention to detail, the Junior Guest Relations Officer is held fully accountable for the quality of their guests' personalized experience. This individual will take full ownership and accountability of their guest interaction, the guest sentiment following the interaction and the orderliness, emergency preparedness and efficacy of stateroom services. Qualifications: SHIPBOARD Employment type 1-2 yrs experience as Front Desk/Receptionist in a 4 or 5 * hotel. Ability to speak English clearly, distinctly and cordially with guests. Ability to speak additional languages preferably Spanish, Portuguese, Italian, French or German Guest Services shipboard experience is an advantage Essential duties and responsibilities: Maintains a constant presence of professionalism and emergency preparedness within stateroom services, supporting the operation in resolving elevator and ADA alarms, being the brand voice of the ship and Guest Relations for external calls and providing impeccable quality of personalized service to internal and external guests and crew alike Responds to escalated guest concerns in an up-scale, considerate, professional and positive manner, showing empathy and actively listening Championing strong administrative skills, taking periodic metrics of data such as guest counts, call volume, call content and guest and crew call behavioral analysis Readily communicates inventory, program access and maintenance requirements by taking full stewardship of work areas and tools As an Officer, leads by example by maintaining a firm, calm composure in all situations, treats all guest and crew with equal humility and respect, champions cleanliness and orderliness when walking all guest and crew areas by correct reporting and ownership, greets all guest and crew following service philosophy and takes full ownership of all guest and crew occurrences that require direction and leadership.
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JR Guest Relations Officer
2 semanas atrás
lisboa, Portugal Celebrity Cruises Tempo inteiroThe Junior Guest Relations Officer owns each guest interaction, follow up on experience and offering a seamless execution of premium service that is both exceptional and memorable. As part of the Guest Relations team, the Junior Guest Relations Officer is the liaison between the guest and all Hotel and Marine Departments, proactively anticipating every...
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guest relations manager
Há 5 dias
Lisboa, Portugal Luxury Hotel Tempo inteiroAbout the Role The Guest Relations Manager ensures every guest enjoys a personalized, intuitive, and memorable stay, consistent with ultra-luxury brand standards. Key Responsibilities Oversee all guest relations operations and VIP experiences. Anticipate guest needs and create tailored moments. Manage guest feedback and ensure proactive service recovery....
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guest relations manager
1 semana atrás
Lisboa, Lisboa, Portugal Luxury Hotel Tempo inteiroAbout the RoleThe Guest Relations Manager ensures every guest enjoys a personalized, intuitive, and memorable stay, consistent with ultra-luxury brand standards.Key ResponsibilitiesOversee all guest relations operations and VIP experiences.Anticipate guest needs and create tailored moments.Manage guest feedback and ensure proactive service recovery.Lead and...
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Guest Relations
Há 6 dias
Lisboa, Portugal Sheraton Cascais Resort Tempo inteiroSobre Nós O Sheraton Cascais Resort , membro da prestigiada marca Marriott International, é uma referência no setor hoteleiro, reconhecido pela excelência do serviço, qualidade das instalações e pelo investimento contínuo nas suas equipas. Trabalhar no Sheraton Cascais é integrar um ambiente profissional, dinâmico e orientado para a satisfação do...
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Guest Relations
Há 5 horas
Lisboa, Portugal Descompagnons Trabalho Temporário Lda Tempo inteiroSobre Nós O Sheraton Cascais Resort, membro da prestigiada marca Marriott International, é uma referência no setor hoteleiro, reconhecido pela excelência do serviço, qualidade das instalações e pelo investimento contínuo nas suas equipas. Trabalhar no Sheraton Cascais é integrar um ambiente profissional, dinâmico e orientado para a satisfação do...
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assistant guest relations manager
Há 5 dias
Lisboa, Portugal Luxury Hotel Tempo inteiroAbout the RoleSupports the Guest Relations Manager in ensuring personalized and exemplary service before, during, and after each guest stay. Key Responsibilities Assist with daily guest relations operations. Ensure VIP arrivals are flawlessly executed. Follow up on guest requests, preferences, and special occasions. Mentor junior team members. Profile Luxury...
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assistant guest relations manager
1 semana atrás
Lisboa, Lisboa, Portugal Luxury Hotel Tempo inteiroAbout the RoleSupports the Guest Relations Manager in ensuring personalized and exemplary service before, during, and after each guest stay.Key ResponsibilitiesAssist with daily guest relations operations.Ensure VIP arrivals are flawlessly executed.Follow up on guest requests, preferences, and special occasions.Mentor junior team members.ProfileLuxury hotel...
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Guest Services Officer
1 semana atrás
Lisboa, Portugal Royal Caribbean Group Tempo inteiroThe Guest Services Officer must be Friendly, Passionate, and Committed. Actively listens and extends assistance to resolve guest issues and concerns. A strong guest satisfaction disposition is mandatory, a people person, with a great sense of humor. The Guest Services Officer must possess outstanding hospitality, focused customer service, strong...
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Guest Relations Assistant
1 semana atrás
Lisboa, Portugal YUP. Tempo inteiroAbout the Role We are looking for aGuest Relations Assistantto support the daily operations of our short-term rental properties in Lisbon. We are seeking someone communicative, organized, and responsible, with a genuine interest in hospitality and direct interaction with guests. In this role, you will be at the heart of the guest experience: ensuring a warm...
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Guest Relations JNcQUOI Avenida
Há 5 dias
Lisboa, Portugal Amorim Luxury Group Tempo inteiroCrafting Timeless Experiences on Avenida AtJNcQUOI Avenida, we craft timeless experiences in the heart of Lisbon's most iconic avenue. We're looking for aGuest Relations professionalwho combines genuine warmth with polished presence and impeccable service. What you'll do Be thefirst point of contactfor our discerning guests, ensuring a seamless and memorable...
