Advertisers Support-B2B Social Media-Russian Market

2 semanas atrás

Lisboa, Portugal Cross Border Talents Tempo inteiro

Are you passionate about online advertising and new technologies? Join an international team providing technical support to advertisers on major social media platforms. This role is ideal for individuals with strong communication skills, attention to detail, and the ability to multitask in a fast-paced environment. Your Responsibilities: Provide support to small and medium-sized businesses (SMBs) via chat, email, and phone. Convert email and chat inquiries into outbound calls to ensure timely issue resolution. Assist advertisers with post-sales inquiries and troubleshooting related to advertising tools and services. Identify trends and escalate issues as needed. Work with multiple tools and platforms to ensure seamless support. Requirements for the Role: Language Skills: Fluent in Russian (C2) and English (B2 and higher), written and spoken. Previous experience in customer support, digital marketing, or a related field is a plus BUT NOT obligatory. Problem-Solving Abilities: Ability to analyze issues, identify solutions, and provide clear guidance. Adaptability: Comfortable working in a fast-paced environment with frequent changes. Multitasking: Ability to handle multiple requests efficiently across chat, email, and phone. Work Eligibility: Valid work authorization for Portugal. This is a fantastic opportunity to gain experience in digital advertising while supporting businesses in their growth. If you are fluent in Polish and English, have a keen eye for detail, and enjoy problem-solving, apply now Package Details Compensation & Benefits:Salary: Competitive monthly gross salary with additional allowances. Meal Allowance: EUR 7.00 net per day paid in a meal card (EUR 154/month, net). Holiday & Christmas Bonuses: Paid monthly as a percentage of the base salary. Holidays: 22 annual leave days, in accordance with Portuguese labor law. Compensation provided for working on public holidays. Relocation Package: Available for candidates moving from outside Lisbon. Training, contract and working hours: Training: 15-day training period covering product knowledge, customer management, and tool navigation. Contract:Initial 12-month contract, renewable for another 12 months. Possibility of a permanent contract after 2 years. Private health insurance upon contract signing (subject to obtaining a NIF and Social Security number). Working Hours: 40 hours per week on rotational shifts, Monday to Sunday, between 06:00 and 24:00. Work Location: Modern office facilities in Lisbon, Portugal.

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