Customer Service Representative
3 semanas atrás
Position Snapshot
Job Summary
We are seeking a Consumer Engagement Services Advisor to assist Nestlé consumers with questions and doubts when using our products and services.
Responsibilities
- Resolve customer queries, recommend solutions and guide product users through features and functionalities as per standard procedure.
- Respond to customer inquiries in a timely and accurate way, identifying customer needs and helping them use specific features.
- Report product malfunctions, encode internal databases with information about consumers' requests, and share feature requests and effective workarounds with relevant stakeholders.
- Inform customers about new features, functionalities, and campaigns, and follow up with customers to ensure their issues are resolved.
- Gather consumers' feedback and complete a FAQ database and knowledge-based documents.
- Treat serious and sensitive consumer contacts following specific guidelines.
- Redirect consumers' questions to appropriate stakeholders in case of impossibility in providing an answer.
Requirements
- Advanced Spoken and Written Knowledge of English
- Advanced Spoken and Written Knowledge of Swiss German and French
- Experience as a Customer Support Specialist or similar CS role
- Customer management orientation
- Familiarity with Nestlé industry is a plus
- Understanding of how CRM systems work
- Excellent communication and problem-solving skills
- Multi-tasking abilities
- Attention to details
What We Offer
We offer a competitive salary and annual bonus according to your performance, meal card, flex benefits, and other benefits that contribute to a work-life balance. Join us and develop your expertise in Nestlé's Shared Services Business, immerse yourself in a culturally diverse team, and enjoy flexible working environment and engagement and wellbeing activities.
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