Customer Service Representative

3 semanas atrás


Lisboa, Lisboa, Portugal Nestle Operational Services Worldwide Sa Tempo inteiro

Position Snapshot

Job Summary

We are seeking a Consumer Engagement Services Advisor to assist Nestlé consumers with questions and doubts when using our products and services.

Responsibilities

  1. Resolve customer queries, recommend solutions and guide product users through features and functionalities as per standard procedure.
  2. Respond to customer inquiries in a timely and accurate way, identifying customer needs and helping them use specific features.
  3. Report product malfunctions, encode internal databases with information about consumers' requests, and share feature requests and effective workarounds with relevant stakeholders.
  4. Inform customers about new features, functionalities, and campaigns, and follow up with customers to ensure their issues are resolved.
  5. Gather consumers' feedback and complete a FAQ database and knowledge-based documents.
  6. Treat serious and sensitive consumer contacts following specific guidelines.
  7. Redirect consumers' questions to appropriate stakeholders in case of impossibility in providing an answer.

Requirements

  • Advanced Spoken and Written Knowledge of English
  • Advanced Spoken and Written Knowledge of Swiss German and French
  • Experience as a Customer Support Specialist or similar CS role
  • Customer management orientation
  • Familiarity with Nestlé industry is a plus
  • Understanding of how CRM systems work
  • Excellent communication and problem-solving skills
  • Multi-tasking abilities
  • Attention to details

What We Offer

We offer a competitive salary and annual bonus according to your performance, meal card, flex benefits, and other benefits that contribute to a work-life balance. Join us and develop your expertise in Nestlé's Shared Services Business, immerse yourself in a culturally diverse team, and enjoy flexible working environment and engagement and wellbeing activities.



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