Technical Support Specialist

Há 7 dias


Lisboa, Lisboa, Portugal Broadvoice Tempo inteiro

Broadvoice is seeking a skilled Technical Support Specialist to join our team. As a key member of our Technical Support team, you will be the first point of contact for our customers, providing essential technical assistance and support for Broadvoice's products and services.

You will diagnose and troubleshoot software and hardware issues, offering solutions to ensure customer satisfaction and product efficiency. Your day-to-day tasks will include:

  • Responding to customer inquiries via phone, email, and chat in a professional and timely manner
  • Identifying, diagnosing, and troubleshooting technical issues related to Broadvoice's software and hardware
  • Providing accurate and efficient solutions to customer problems, escalating more complex issues to Level 2 support when necessary
  • Maintaining detailed records of customer interactions, problems, and solutions in our ticketing system
  • Creating and updating support documentation and knowledge base articles to assist customers and team members
  • Working closely with other support team members, sharing knowledge and expertise to resolve customer issues effectively
  • Assisting in onboarding new customers and providing training on using Broadvoice's products
  • Relaying customer feedback to the product development team to contribute to the continuous improvement of Broadvoice's services

To be successful in this role, you will need:

  • A high school diploma or equivalent; technical degree or certification is a plus
  • Previous experience in a customer service or technical support role is preferred
  • Basic understanding of computer systems, networks, and software applications
  • Excellent verbal and written communication skills in English and Spanish
  • Strong analytical and problem-solving abilities
  • Demonstrated ability to provide exceptional customer service and maintain a positive attitude
  • Ability to work collaboratively in a team environment
  • Flexibility to adapt to changing priorities and handle multiple tasks simultaneously

Broadvoice offers a range of benefits and perks, including:

  • A remote-first approach that allows you to work from anywhere
  • Opportunities for career growth and development
  • A collaborative and inclusive work environment
  • Access to cutting-edge technology and tools
  • A comprehensive benefits package


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