Nestlé Sa Coffee Team Lead

Há 16 horas


Braga, Braga, Portugal Nestlé Sa Tempo inteiro

Nestlé Business Services (NBS) plays a vital role within the Nestlé Group. We provide a wide range of services, including Supply Chain, Financial, HR, Digital & Social Media, and Consumer Engagement solutions to support Nestlé's global operations.

About the Role

We are seeking an experienced Team Leader to join our CRC Nespresso Operations team in Portugal. As a senior business development professional, you will be responsible for leading a team of CRC Coffee Specialists and overseeing day-to-day customer contacts to ensure high-quality standards and service for the Nespresso Brand.

As a Team Lead, you will:

  • Lead a team of CRC Experts to achieve business goals, role modeling and team management, including effective training and development of a high-performance team.
  • Serve as a brand ambassador to motivate, engage and inspire staff, contributing to continuous improvement projects and enabling collaboration between CRC management and frontline teams.
  • E nsure effective and efficient communication with CRC Experts to keep them informed about new activities, events, product launches, and promotional offers.
  • Contribute to customer retention through proven and customized solutions, supporting internal customers and proposing appropriate solutions for Customers and/or CRC Specialists.
  • Ensure that the team understands and appropriately uses relevant offers and promotions, monitoring and analyzing performance based on clear expectations and quality and efficiency metrics.
Requirements

To succeed in this role, you will need:

  • One or two years' experience in Customer Facing as a Team Leader, with a strong background in coffee sales and customer service.
  • Clear communication skills, including telephone and written communication.
  • Conflict management skills, with coaching training as an asset.
  • Proficiency in Microsoft Office (Outlook, PowerPoint, Excel) and experience with telephony systems (Genesys or similar).
  • Portuguese language proficiency is mandatory, while English is an asset.
What We Offer

NBS prioritizes the well-being and professional growth of its team members. Joining NBS will provide you with:

  • Development of expertise in Nestlé's Shared Services Business, immersing you in a culturally diverse team with local and international exposure.
  • A flexible working environment, engagement and well-being activities, competitive salary, and annual bonus based on performance.
  • Flex Benefits, membership in the Nestlé Club with discounts at several partners, company equipment tailored to professional needs, and medical support available at the office.
  • E-learning courses and training programs to help you achieve your career goals, career progression opportunities, and a chance for International Career.

Estimated Salary: €45,000 - €60,000 per annum, depending on experience and qualifications.


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