Nespresso Customer Experience Specialist

2 semanas atrás


Braga, Braga, Portugal Nestlé Sa Tempo inteiro

Nestlé Sa is a global leader in the food and beverage industry, employing over 300,000 people worldwide. The company operates in over 190 countries and has a diverse portfolio of brands, including Nescafe, Gerber, and Purina.

We are currently seeking a Coffee Specialist to join our team at Nestlé Business Services (NBS). This role will involve working closely with customers to provide exceptional service and support for the Nespresso brand.

**About Us**
NBS plays a vital role within the Nestlé Group, providing supply chain, financial, HR, digital, and consumer engagement services to facilitate Nestlé's engagement with millions of consumers worldwide. Our team comprises diverse and multicultural professionals who are passionate about digital innovation and dedicated to driving continuous process improvement.

**Position Summary**
We are currently seeking a Coffee Specialist at NBS. Reporting to the Team Lead, this role involves all front office contacts with customers for the Nespresso brand. A Day in the Life of...
Attend all types of contacts made by Nespresso customers via voice, email, or chat for both B2C and B2B business. Welcome customers and identify their needs. Advise customers and potential customers regarding Nespresso products and services. Initiate customers into the art of coffee tasting and stimulate their curiosity about our complete range of products. Conduct an initial analysis of reported machine malfunctions and guide customers effectively to Technical Assistance. Maximize the sale of all available Nespresso products (coffee, machines, and accessories).

**What Will Make You Successful**
One to two years' experience in a customer-facing role (mandatory). Proficiency in Microsoft Office (Outlook, PowerPoint, Excel). Proficiency in Portuguese. Proficiency in English is an asset. Good relational and communication skills. Ability to multitask. Positive mindset, eagerness to learn, and a team player attitude. Strong organizational and prioritization skills to thrive in a fast-paced environment. Strong work ethic and respectfulness.

**What We Offer**
NBS prioritizes the well-being and professional growth of our team members. Joining NBS will provide you with development of expertise in Nestlé's Shared Services Business, immersion in a culturally diverse team, local and international exposure, flexible working environment, engagement and well-being activities, competitive salary ($60,000 - $80,000 per year), annual bonus based on performance, flex benefits, membership in the Nestlé Club with discounts at several partners, free coffee at the office, company equipment tailored to professional needs, medical support available at the office, e-learning courses and training programs, career progression, and opportunities for international career.



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