Nespresso Expert
Há 1 mês
Job Overview
About Us:
Nestlé Business Services (NBS) is a leading provider of supply chain, financial, HR, digital, and social media services to the Nestlé Group. Our team comprises diverse professionals who are passionate about innovation and dedicated to driving process improvement.
Position Summary:
We are seeking a Nespresso Specialist at NBS. Reporting to the Team Lead, this role involves all customer interactions for the Nespresso brand.
A Day in the Life:
Attend various customer contacts via voice, email, or chat for both B2C and B2B business.
Welcome customers, identify their needs, and advise them on Nespresso products and services.
Introduce customers to the art of coffee tasting and encourage curiosity about our product range.
Analyze machine malfunctions and guide customers to technical assistance.
Maximize sales of all available Nespresso products.
Requirements:
1-2 years' experience in customer-facing roles.
Proficiency in Microsoft Office (Outlook, PowerPoint, Excel).
Fluency in Portuguese; English proficiency is an asset.
Excellent relational and communication skills.
Multitasking and positive mindset required.
What We Offer:
Expertise development in Nestlé's Shared Services Business.
Culturally diverse team with local and international exposure.
Flexible working environment and engagement activities.
Competitive salary and annual bonus based on performance: €45,000 - €60,000 per year.
Meal allowance card, flexible benefits, and membership in the Nestlé Club.
Free coffee and company equipment tailored to professional needs.
E-learning courses and training programs to support career growth.
Salary Range: €45,000 - €60,000 per year, depending on experience.
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