Nespresso Coffee Expert

1 semana atrás


Braga, Braga, Portugal Nestlé Sa Tempo inteiro
About Nespresso

Nestlé Business Services (NBS) plays a pivotal role within the Nestlé Group, providing Supply Chain, Financial, HR, Digital & social media, and Consumer Engagement services to facilitate Nestlé's engagement with millions of consumers worldwide.

We are seeking individuals who are eager to learn, team players, digitally-savvy, with an entrepreneurial mindset, and who thrive in a fast-paced, dynamic environment.

Job Description

We are currently seeking a Coffee Specialist at Nestlé Business Services. Reporting to the Team Lead, this role involves all the front office contacts with customers for Nespresso brand.

A typical day may involve:

  • Welcoming customers and identifying their needs.
  • Advising customers and potential customers regarding Nespresso products and services.
  • Initiating customers into the art of coffee tasting and stimulating their curiosity about our complete range of products.
  • Conducting an initial analysis of reported machine malfunctions and guiding customers as effectively as possible to Technical Assistance.
  • Maximizing the sale of all available Nespresso products (coffee, machines, and accessories).
Requirements

To succeed in this role, you will need:

  • One to two years' experience in customer-facing roles.
  • Dominion of Microsoft Office (Outlook, PowerPoint, Excel...).
  • Proficiency in Portuguese.
  • Proficiency in English is an asset.
  • Good relational and communication skills.
  • Multitasking abilities.
  • Positive mindset, eagerness to learn, and a team player attitude required.
  • Strong organizational and prioritization skills to thrive in a fast-paced environment.
  • Strong work ethic and respectfulness required.
What We Offer

At NBS, we prioritize the well-being and professional growth of our team members. Joining NBS will provide you with:

  • Development of expertise in Nestlé's Shared Services Business.
  • Immersion in a culturally diverse team.
  • Local and international exposure.
  • Flexible working environment.
  • Engagement and well-being activities.
  • Competitive salary: € 28,000 - € 35,000 per annum, depending on experience.
  • Flex benefits - choose benefits that suit you best.
  • Membership in the Nestlé Club with discounts at several partners.
  • Free coffee (and good coffee) at the office.
  • Company equipment tailored to professional needs.
  • Medical support available at the office.
  • E-learning courses and training programs to help you achieve your career goals.
  • Career progression and opportunities for international career.


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