Expert Coffee Professional
Há 1 mês
**Nestle Business Services: A Hub for Digital Innovation**
Nestle Business Services (NBS) is a dynamic organization that plays a pivotal role within the Nestle Group. We provide an array of services, including Supply Chain, Financial, HR, Digital & Social Media, and Consumer Engagement to facilitate Nestle's global engagement with millions of consumers.
We are seeking individuals who are eager to learn, team players, digitally-savvy, and possess an entrepreneurial mindset, thriving in a fast-paced environment. Our diverse team comprises multicultural professionals dedicated to driving continuous process improvement.
**A Day in the Life of a Coffee Specialist**
This role involves handling all front office contacts with customers for Nespresso brand, reporting directly to the Team Lead. Responsibilities include welcoming customers, identifying their needs, advising on products and services, conducting initial analysis of reported machine malfunctions, and guiding customers to Technical Assistance.
Key objectives include maximizing sales of Nespresso products, machines, and accessories. To succeed, one must possess good relational and communication skills, be a multitasker with a positive attitude, eagerness to learn, and a team player mentality.
**Requirements**
We require one or two years' experience in customer-facing roles, proficiency in Microsoft Office, particularly Outlook, PowerPoint, and Excel, as well as fluency in Portuguese. Proficiency in English is an asset. Strong organizational and prioritization skills are necessary to thrive in this fast-paced environment.
**What We Offer**
Nestle Business Services prioritizes the well-being and professional growth of our team members. Based on the location and industry standards, we estimate the salary range for this position to be around **€45,000 - €55,000 per year**, depending on experience and qualifications.
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