Coffee Expert Partner
Há 3 dias
**About Us Nestle Business Services**
Nestlé Business Services (NBS) plays a pivotal role within the Nestlé Group. We provide Supply Chain, Financial, HR, Digital & social media, and Consumer Engagement services to facilitate Nestlé's engagement with millions of consumers worldwide.
Our team comprises diverse and multicultural professionals who are passionate about digital innovation and dedicated to driving continuous process improvement. We are seeking individuals who are eager to learn, team players, digitally-savvy, with an entrepreneurial mindset, and who thrive in a fast-paced, dynamic environment.
**What Makes You Successful?**
- One- or two-years' experience in Customer Facing (mandatory).
- Dominion of Microsoft Office (Outlook, PowerPoint, Excel...).
- Proficiency in Portuguese.
- Proficiency in English is an asset.
- Good relational and communication skills.
- Multitasking.
- Positive mindset, eagerness to learn, and a team player attitude required.
**The Job: Coffee Specialist at Nestle Business Services**
We are currently seeking a Coffee Specialist at Nestlé Business Services. Reporting to the Team Lead, this role involves all the front office contacts with customers for the Nespresso brand.
A typical day includes:
- Attending all types of contacts done by Nespresso customers by voice, email, or chat for both B2C and B2B business.
- Welcome customers and identify their needs.
- Advising customers and potential customers regarding Nespresso products and services.
- Initiating customers into the art of coffee tasting and stimulating their curiosity about our complete range of products.
- Conducting an initial analysis of reported machine malfunctions and guiding customers as effectively as possible to Technical Assistance.
- Maximizing the sale of all available Nespresso products (coffee, machines, and accessories).
The estimated annual salary for this position is **€35,000 - €45,000** depending on your qualifications and experience. This figure is based on industry standards and expectations for this type of role in Portugal.
**What We Offer At NBS**
We prioritize the well-being and professional growth of our team members. Joining us will provide you with opportunities for development, immersion in a culturally diverse team, local and international exposure, flexible working environment, engagement and well-being activities, competitive salary, meal allowance card, flex benefits, membership in the Nestlé Club, free coffee, company equipment, medical support, e-learning courses, and career progression.
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