Nespresso Team Lead

Há 3 dias

Braga, Braga, Portugal Phiture Tempo inteiro

**Position Overview:**

We are seeking a highly skilled and experienced Nespresso Team Lead to join our team at Nestlé Business Services in Braga, Portugal.

The ideal candidate will have a strong background in customer-facing roles and proven experience as a Team Leader. They will be responsible for leading a team of CRC Coffee Specialists, overseeing daily customer interactions, ensuring high-quality standards, and providing exceptional service to the Nespresso brand.

**Key Responsibilities:**

  • Lead a team of CRC Experts to provide high-quality business goals, role modeling, and team management, including effective training and development of a high-performance team.
  • Serve as a brand ambassador to motivate, engage, and inspire staff and contribute to continuous improvement projects, being the key enabler between CRC management and frontline teams.
  • Ensure effective and efficient communication with CRC Experts to keep them informed about new activities, events, product launches, promotional offers.
  • Contribute to customer retention through proven and customized solutions as well as through new solutions by supporting internal customers.
  • Propose appropriate solutions for Customers and/or CRC Specialists.
  • Ensure that the team understands and appropriately uses relevant offers and promotions.
  • Monitor and analyze performance based on clear expectations, taking into account quality and efficiency metrics, comparing them with other CRC teams.

**Requirements:**

  • One- or two-years' experience in customer-facing roles as a Team Leader (mandatory).
  • Clear communication skills (including telephone, written labels).
  • Conflict management.
  • Coaching training as an asset.
  • Dominion of Microsoft Office (Outlook, PowerPoint, Excel...).
  • Domain in telephony systems (Genesys or other similar).
  • Proficiency in Portuguese.
  • Proficiency in English is an asset.
  • Multitasking.
  • Strong work ethic and respectfulness required.

**What We Offer:**

At Nestlé Business Services, we prioritize the well-being and professional growth of our team members. Joining our team will provide you with:

  • Development of expertise in Nestlé's Shared Services Business.
  • Immersion in a culturally diverse team.
  • Local and International Exposure.
  • Flexible working environment.
  • Engagement and well-being activities.
  • Competitive salary: €45,000 - €60,000 per annum, depending on experience.
  • Annual bonus based on performance.
  • Meal Allowance Card.
  • Flex Benefits - Choose benefits that suit you best.
  • Membership in the Nestlé Club with discounts at several partners.
  • Free coffee at the office.
  • Company equipment tailored to professional needs.
  • Medical Support available at the Office.
  • E-learning courses and training programs to help you achieve your career goals.
  • Career progression and opportunities for International Career.

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