Business Development Manager

Há 4 dias


Braga, Braga, Portugal Nestlé Sa Tempo inteiro
Overview

Nestlé Business Services (NBS) plays a crucial role within the Nestlé Group, providing Supply Chain, Financial, HR, Digital & social media, and Consumer Engagement services to support Nestlé's engagement with millions of consumers worldwide. Our team comprises diverse and multicultural professionals who are passionate about digital innovation and dedicated to driving continuous process improvement.

Job Description

We are seeking an experienced Team Lead to join our CRC Nespresso Operations team. The successful candidate will be responsible for overseeing the day-to-day contacts of customers, ensuring the maintenance of high-quality standards and service for Nespresso Brand. This involves leading a team of CRC Experts to provide high-quality business goals, role modelling, and team management, including effective training and development of a high-performance team.

Key Responsibilities
  • Lead a team of CRC Experts to provide high-quality business goals, role modelling, and team management.
  • Serve as a brand ambassador to motivate, engage and inspire staff and contribute to continuous improvement projects.
  • Ensure effective and efficient communication with CRC Experts to keep them informed about new activities, events, product launches, promotional offers.
  • Contribute to customer retention through proven and customized solutions as well as through new solutions by supporting internal customers.
Requirements

To succeed in this role, you will need:

  • One- or two-years' Experience in Customer Facing as Team Leader.
  • Clear communication skills (including telephone, written label).
  • Conflict management.
  • Dominion of Microsoft Office (Outlook, PowerPoint, Excel...).
  • Domain in telephony systems (Genesys or other similar).
  • Proficiency in Portuguese.
  • Proficiency in English is an asset.
  • Multitasking.
  • Strong work ethic and respectfulness required.
What We Offer

At NBS, we prioritize the well-being and professional growth of our team members. Joining our team will provide you with:

  • Development of expertise in Nestlé's Shared Services Business.
  • Immersion in a culturally diverse team.
  • Local and International Exposure.
  • Flexible working environment.
  • Engagement and well-being activities.
  • Competitive salary: €45,000 - €60,000 per year, depending on experience.
  • Annual bonus based on performance.
  • Flex Benefits - Choose benefits that suit you best.
  • Membership in the Nestlé Club with discounts at several partners.
  • Free coffee (and good coffee) at the office.
  • Company equipment tailored to professional needs.
  • Medical Support available at the office.
  • E-learning courses and training programs to help you achieve your career goals.
  • Career progression and opportunities for International Career.

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