Automotive Customer Experience Specialist

Há 3 dias


Braga, Braga, Portugal Minacs Tempo inteiro

Company Overview

We're a global technology and services leader that powers the brands of the future, improving businesses with integrated solutions in over 70 countries. We're proud to be recognized for excellence in work environment, career growth, and company culture.

Salary

Enjoy a competitive salary and performance bonus, allowing you to support your unique lifestyle.

Job Description

As an Automotive Customer Experience Specialist, you will ensure high targets regarding quality, efficiency, and customer journey improvement across all operations. You will respond to customer requests via multiple channels, update CRM systems, build strong relationships, and promote customer retention and loyalty.

Required Skills and Qualifications

You should have:

  • A high level of Dutch (written and oral) and a good level of English (B2).
  • 1 year of experience in technical roles or automotive customer service.
  • Possess passion for automotive topics and digital tech skills.
  • Understand policies, procedures, warranties, and market geography.
  • Be empowered to make independent decisions with documentation skills.
  • Be skilled in resolving issues and providing solutions.

Benefits

We offer a range of benefits, including full-time contracts, flexible working arrangements, bring-a-friend referral bonuses, fully paid training, career development programs, and language classes.

Others

We value diversity and equal opportunities for all candidates. If this role aligns with your career aspirations, we encourage you to apply and join our team as an Automotive Customer Experience Specialist.



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