Multilingual Customer Support Specialist

2 semanas atrás


Lisboa, Lisboa, Portugal Recruitment Direct Tempo inteiro

**About the Role:**

We are seeking a highly skilled Multilingual Customer Support Specialist to join our team in Lisbon, Portugal.

**Overview of the Company:**

Recruitment Direct is a leading recruitment agency that specializes in providing top talent to various industries. Our mission is to connect professionals with exciting opportunities and help them grow their careers.

**Job Summary:**

This role involves providing exceptional customer service to clients through inbound and outbound calls, emails, and chats. You will be responsible for resolving customer complaints, answering questions, and promoting products and services.

**Key Responsibilities:**

* Provide clear product and service information to customers* Handle a wide range of customer inquiries and resolve issues efficiently* Represent the brand positively and build trust with customers* Work flexible hours, including rotating shifts, to ensure 24/7 customer support availability* Maintain accurate records of customer interactions

**Requirements:**

* Proficiency in Czech and at least B2 English* Strong customer service orientation with a focus on relationship-building* Ability to work in a fast-paced environment and adapt to changing situations* Knowledge of banking products and services* Excellent communication and problem-solving skills

**Benefits:**

* Competitive salary: €1060 + free accommodation for the whole 12-month contract (own room in a shared house/apartment) or €1260 per month without accommodation* Opportunities for career growth and professional development* Collaborative and dynamic work environment* Recognition and rewards for outstanding performance

**What We Offer:**

We offer a comprehensive benefits package, including medical insurance, retirement plans, and paid time off. Our company culture values diversity, equity, and inclusion, and we strive to create a workplace where everyone feels welcome and empowered to succeed.

**How to Apply:**

To apply for this exciting opportunity, please submit your resume and a cover letter explaining why you are the ideal candidate for this role. We look forward to hearing from you



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