Retail Account Manager

2 semanas atrás

Lisboa, Lisboa, Portugal Tn Portugal Tempo inteiro
Join Our Team as a Retail Account Manager

We are seeking a talented and ambitious Retail Account Manager to join our team in Portugal. As a key member of our team, you will be responsible for enhancing operational performance metrics and streamlining operations for our Top Partners in Retail.

Your Mission

Foster enduring partnerships with Top Partners, enhancing their business metrics, promotional activities, interaction, and Partner retention over time.

The Journey

Accountable for operational performance metrics (such as orders, users, and revenue) and streamlining operations for a designated group of Top Partners in Retail.

Play a pivotal role in shaping delivery operations and offer strategic counsel leveraging industry insight, thorough data analysis, and specialized knowledge.

Build and maintain relationships with Glovo's Top Partners in the country - establish excellent relationships through consistent and proactive communication, identifying their needs and building engagement (meetings and business reviews).

Get feedback from our partners and translate it into product, marketing, and operations improvement.

What You Will Bring to the Role
  • 2+ years proven experience in performance analytical roles such as Consulting, Business Analytics, or Startup.
  • Proficient in data analysis, particularly with GSheets, capable of extracting insights and providing actionable recommendations to partners.
  • Passionate about delivering exceptional customer experiences, proactive in identifying opportunities, and dedicated to nurturing positive, enduring relationships with our partners.
  • Excellent communication and interpersonal abilities, adept at articulating recommendations persuasively and influencing stakeholders effectively.
  • Skilled in strategizing, executing initiatives, and proficient at working autonomously to see projects through from inception to completion.
  • Meticulous attention to detail, aiming to become a trusted ally for merchants utilizing the Glovo app.
  • Willingness to delve deep into complex issues and persevere through challenges.
  • Experience in managing processes at scale and adept at project management.
  • Proficiency in English and native fluency in Portuguese.
  • An empathetic, inclusive, and curious attitude.

We believe driven talent deserves top-notch private health insurance, monthly Glovo credit, discounted gym memberships, extra time off, the freedom to work from home two days a week, and the opportunity to work from anywhere for up to three weeks a year.

We thrive on diversity and believe it enhances our teams, products, and culture. We are committed to providing equal opportunities to talent from all backgrounds. Feel free to note your pronouns in your application (e.g., she/her/hers, he/him/his, they/them/theirs, etc).

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